Error 535 – Incorrect authentication data

  • Hi
    Until August 2020, my website was sending emails, but for a week it has not allowed to send emails from my website, I mean I configure the SMTP on my website to receive emails in my zoho email, but now it doesn’t work , I need the solution, because now it doesn’t send me emails if the configuration is ok.

    the error my site shows when testing is:

    CLIENT -> SERVER: EHLO casaalgodon.com
    CLIENT -> SERVER: AUTH LOGIN
    CLIENT -> SERVER: [credentials hidden]CLIENT -> SERVER: [credentials hidden]SMTP ERROR: Password command failed: 535 Authentication Failed

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi, has your password change in your email client/server?

    Thank you

    Thread Starter ilustragarcia

    (@ilustragarcia)

    no

    Hi, can you speak to your host and find out if anything has changed in your server? Also did you make any changes in your site? For example: Did you update any plugin/s, update your theme?

    Thank you

    Thread Starter ilustragarcia

    (@ilustragarcia)

    Hello
    I did the test by changing the emails in your plugin using one of gmail and it does not work either, so I think your plugi is failing since there are no changes on my server.

    but If I did update all the plugins that need updating and also update the wordpress and woocommerce

    Hi,

    Until August 2020, my website was sending emails, but for a week it has not allowed to send emails from my website,

    Something has changed in your site according to your message above? Did you ask your host? Or did you update anything in your site?

    Thank you

    Thread Starter ilustragarcia

    (@ilustragarcia)

    Hello
    everything works fine except the output, I already asked my webmaster there is no change on my server.

    I have not changed my email passwords either

    As I told you, it already updated the wordpress and woocomerce the same as all my lugins and the only thing that does not work is the output of emails.

    I also tell you my emails are from zoho, I want to know if your plugin is compatible with this email service, since in the documentation of your plugin it does not mention it.

    Thank y

    Hi,

    I have submitted a message to the plugin developers to investigate further your issue and the compatibility with zoho mail service.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
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