Reset Password form not working [URGENT]

  • Resolved Craig

    (@craigrkirkby)


    4 years, 6 months ago

    Hi There,

    The reset password form form is no longer working.

    When a member clicks the “Forgot your password?” link, they are correctly redirected to the /password-reset/ page and correctly get the email notification after submitting their username/email.

    HOWEVER, after clicking the link in the email notification and correctly being redirected to /password-reset/?act=reset_password, this page doesn’t work.

    Despite adding their new password correctly, the button doesn’t work. When they click the “Change my password” button nothing happens (https://share.getcloudapp.com/v1u2O56e). The page simply reloads and shows the same page again (/password-reset/?act=reset_password).

    We do not use any caching plugin, so that’s not an issue. Tested on Chrome and Firefox and the problem occurs on both browsers.

    Thank you for your help.

    • This topic was modified 4 years, 6 months ago by Craig.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @craigrkirkby,

    Sorry for the late response. Could you please tell us if you are still encountering issues with the latest version 2.1.12?..

    ..Please feel free to re-open this thread by changing the topic status to “Not Resolved” so we can get back to you…

    Regards,

Viewing 1 replies (of 1 total)
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