BAD_REQUEST: INTENT_MISMATCH Error

Hi there @thalights,

Thanks for reaching out!

Did you notice any patterns in which orders failed? Are they created by guests or registered users? Were you able to replicate it by placing a test order?

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Cheers!

No patterns noticed. Orders are created by guests and no I cannot replicate it but it is happening frequently enough.

### WordPress Environment ###

WordPress address (URL): https://tlgacademy.com
Site address (URL): https://tlgacademy.com
WC Version: 4.4.1
REST API Version: ? 1.0.15
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.4.0
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.14.0
PHP Version: 7.4.9
PHP Post Max Size: 750 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.31-0ubuntu0.18.04.1
Max Upload Size: 500 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: tlg_
Total Database Size: 141.93MB
Database Data Size: 130.76MB
Database Index Size: 11.17MB
tlg_woocommerce_sessions: Data: 76.02MB + Index: 0.08MB + Engine InnoDB
tlg_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tlg_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
tlg_woocommerce_order_itemmeta: Data: 0.52MB + Index: 0.47MB + Engine InnoDB
tlg_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tlg_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_actionscheduler_actions: Data: 3.02MB + Index: 1.22MB + Engine InnoDB
tlg_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_actionscheduler_logs: Data: 2.02MB + Index: 1.30MB + Engine InnoDB
tlg_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
tlg_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_bwf_contact: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
tlg_bwf_contact_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
tlg_bwf_wc_customers: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
tlg_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_comments: Data: 0.48MB + Index: 0.45MB + Engine InnoDB
tlg_elfsight_logo_showcase_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_fsq_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_fsq_data: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
tlg_fsq_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_fsq_form: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
tlg_fsq_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_ihc_cheat_off: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_dashboard_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_debug_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_download_monitor_limit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_gift_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_invitation_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_ihc_orders_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_ihc_reason_for_cancel_delete_levels: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_security_login: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_taxes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_user_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_ihc_user_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_ihc_user_sites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_woo_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_ihc_woo_product_level_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
tlg_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_indeed_members_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_options: Data: 5.02MB + Index: 0.17MB + Engine InnoDB
tlg_postmeta: Data: 21.09MB + Index: 4.83MB + Engine InnoDB
tlg_posts: Data: 19.20MB + Index: 0.42MB + Engine InnoDB
tlg_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tlg_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
tlg_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
tlg_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tlg_wap_nex_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tlg_wap_nex_forms_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tlg_wap_nex_forms_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tlg_wap_nex_forms_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tlg_wap_nex_forms_stats_interactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tlg_wap_nex_forms_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
tlg_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
tlg_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
tlg_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
tlg_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
tlg_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tlg_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_wc_zapier_history: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
tlg_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tlg_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tlg_wfocu_event: Data: 0.09MB + Index: 0.14MB + Engine InnoDB
tlg_wfocu_event_meta: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
tlg_wfocu_session: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
tlg_woocommerce_square_customers: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
tlg_yoast_indexable: Data: 0.28MB + Index: 0.27MB + Engine InnoDB
tlg_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tlg_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tlg_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tlg_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
tlg_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 38
acf-field-group: 3
attachment: 203
booked_appointments: 1
cartflows_flow: 2
cartflows_step: 5
custom_css: 2
customize_changeset: 4
ec_woo_ddb_template: 12
elementor_library: 8
et_pb_layout: 2
nav_menu_item: 12
oembed_cache: 4
page: 48
post: 7
product: 7
production_request: 2
project_management: 1
racemailtemplate: 1
revision: 1042
shop_coupon: 22
shop_order: 601
shop_order_refund: 7
stec_calendar: 1
stec_event: 5
wc_zapier_feed: 1
wfacp_checkout: 9
wfocu_funnel: 2
wfocu_offer: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

ActiveCampaign for WooCommerce: by ActiveCampaign – 1.2.11 – Installed version not tested with active version of WooCommerce 4.4.1
Advanced Custom Fields PRO: by Elliot Condon – 5.9.0-beta3
Better Search Replace: by Delicious Brains – 1.3.3
Code Snippets: by Code Snippets Pro – 2.14.0
Disable "BIG image" Threshold: by Jonathan Desrosiers – 1.0
Disable Comments: by WPDeveloper – 1.11.0
Elementor Pro: by Elementor.com – 3.0.0
Elementor: by Elementor.com – 3.0.2
MonsterInsights - eCommerce Addon: by MonsterInsights Team – 7.3.7
MonsterInsights Pro: by MonsterInsights – 7.12.2
Imagify: by WP Media – 1.9.10
Limit Login Attempts Reloaded: by WPChef – 2.15.1
MonsterInsights - Performance Addon: by MonsterInsights Team – 1.4.1
Plugin Organizer: by Jeff Sterup – 10.1.4
Really Simple SSL: by Really Simple Plugins – 3.3.5
Checkout Field Editor for WooCommerce: by ThemeHigh – 3.1.1 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Services: by Automattic – 1.24.1 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Square: by WooCommerce – 2.1.6 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Zapier: by OM4 – 2.0.4 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce: by Automattic – 4.4.1
AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.0.8
UpStroke: WooCommerce One Click Upsells: by buildwoofunnels – 2.2.1
UpStroke PowerPack: by WooFunnels – 1.5.0 – Installed version not tested with active version of WooCommerce 4.4.1
eForm - WordPress Form Builder: by WPQuark – 4.14.1
WP Mail SMTP Pro: by WPForms – 1.9.0
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.6

### Inactive Plugins (19) ###

ACF Dropzone: by J?rn Lund – 1.1.2
ACF Frontend (Premium): by Shabti Kaplan – 2.5.23
ACF MultiStep: by Cat's Plugins – 1.0.0
Advanced Custom Fields: Audio Video Player: by Virgilio Ragazzi – 1.0
Advanced Custom Fields: International Telephone Input: by Jony Hayama – 1.1.0
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.5
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Contact Form 7 Styler for Divi: by Divi People – 1.1.6
Custom Post Type UI: by WebDevStudios – 1.8.0
Ele Custom Skin: by Dudaster.com – 3.0.0
Elfsight Logo Showcase CC: by Elfsight – 1.0.0
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
Indeed Ultimate Membership Pro: by WPIndeed Development – 9.1
Stachethemes Event Calendar: by Stachethemes – 3.0.9
Subscriptio: by RightPress – 3.0.5 – Installed version not tested with active version of WooCommerce 4.4.1
W3 Total Cache: by BoldGrid – 0.14.4
WooCommerce MultiStep Checkout: by Kole Roy – 3.6.6 – Installed version not tested with active version of WooCommerce 4.4.1
WooMail - WooCommerce Email Customizer: by CidCode – 3.0.13 – Installed version not tested with active version of WooCommerce 4.4.1
Yoast SEO: by Team Yoast – 14.8.1

### Must Use Plugins (1) ###

Plugin Organizer MU: by Jeff Sterup – 10.1.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #206 - /shop/
Cart: #207 - /cart/
Checkout: ? Page does not contain the shortcode.
My account: #209 - /my-account/
Terms and conditions: #612 - /shop/submission-disclaimer-and-guidelines/

### Theme ###

Name: Hello Elementor
Version: 2.3.0
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log

### Action Scheduler ###

Complete: 4,470
Oldest: 2020-07-26 19:37:38 +0000
Newest: 2020-08-26 18:19:17 +0000

Pending: 4
Oldest: 2020-08-26 19:19:17 +0000
Newest: 2020-08-31 20:15:17 +0000

### WooCommerce Zapier ###

Database Version: ? 12
Detailed Logging Enabled: Yes
Legacy Mode Disabled: ? Yes
SSL: ? Yes
REST API Authentication Key(s): ? 0
Task History Record Count: ? 1032
Webhook #36: Zapier #96381796
- Status: active
- Trigger: order.paid
- Delivery Count (Last 30 Days): 19
Webhook #33: Zapier #88305354
- Status: active
- Trigger: order.updated
- Delivery Count (Last 30 Days): 155
Webhook #31: Zapier #93803721
- Status: active
- Trigger: order.created
- Delivery Count (Last 30 Days): 214
Webhook #24: Zapier #86570326
- Status: disabled
- Trigger: order.updated
- Delivery Count (Last 30 Days): 0
Webhook #22: Zapier #90364415
- Status: active
- Trigger: order.created
- Delivery Count (Last 30 Days): 214
Webhook #19: Zapier #88305354
- Status: disabled
- Trigger: order.updated
- Delivery Count (Last 30 Days): 0
Webhook #18: Zapier #86570326
- Status: disabled
- Trigger: order.updated
- Delivery Count (Last 30 Days): 0
Deleted Webhook Delivery Count: 430

Bump. I’m also getting the following errors : CARD_TOKEN_USED: Card nonce already used; please request new nonce. I have read that such issues are usually theme related so I changed themes to woocommerce storefront and the issue still persists. this is costing us a lot of $ so can someone please help out asap.

Hi there @thalights,

Thanks for getting back to us with additional information. I understand that we’re dealing with two different errors here:

– “Square Payment Failed (Status code BAD_REQUEST: INTENT_MISMATCH) Order status changed from Pending payment to Failed.” which appears in Order Notes for failed order

– “CARD_TOKEN_USED: Card nonce already used; please request new nonce.” Does it also appear in Order Notes?

In any case, please check if Debug logging has been enabled in WooCommerce > Settings > Payments > Square

Link to image: https://d.pr/i/SwW3xc

If it’s been enabled before, please check logs for failed orders in WooCommerce > Status > Logs > choose square_credit_card for the day when it happened from the drop-down:

Link to image: https://d.pr/i/eNZDfM

If logging wasn’t enabled, please enable it and wait for the issue to happen again. Please send us the logs for further investigation via pastebin.com link but don’t forget to redact any personal and sensitive information from there.

Looking forward to hearing back from you!

Hi there @thalights,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.