Error: This block has encountered an error and cannot be previewed

  • Resolved mariammmichael

    (@mariammmichael)


    4 years, 6 months ago

    Hello,
    I installed the NextGen gallery plugin. However, when I try to use it as a block, I receive this error message:

    This block has encountered an error and cannot be previewed.

    The wordpress gallery block works fine.

    Could you help please?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @mariammmichael,

    We are happy to help!
    First, make sure that our plugin is updated.
    Clear any cache plugin you have installed or any forced cache on the server-side.

    Please note, if you are currently working with a wordpress.com site, we have some reports of our Insert Graphic Window not working with Gutenberg. You can try to install the Classic Editor instead and check again.

    If the problem persists, you probably need to check for conflicts.
    – Temporarily deactivate all your plugins except NextGen Gallery.
    – Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    – If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

    A full website backup is recommended.

    Please keep us posted, we are happy to help!

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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