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Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hello!

Here’s the system report!

### WordPress Environment ###

WordPress address (URL): https://rascalworldwide.com
Site address (URL): https://rascalworldwide.com
WC Version: 4.4.1
REST API Version: ? 1.0.15
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.4.0
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.8
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.13-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: wp_
Total Database Size: 16.96MB
Database Data Size: 13.96MB
Database Index Size: 3.00MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_apexnb_subscriber: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_braapf_product_stock_status_parent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_braapf_product_variation_attributes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_variation_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_et_social_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_blocked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_display_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_formmaker_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_query: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_submits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_themes: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_formmaker_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_frm_item_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.52MB + Index: 0.19MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_posts: Data: 7.52MB + Index: 0.22MB + Engine InnoDB
wp_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_UPCP_Catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Catalogue_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_orders_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_product_multivendor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcfm_marketplace_refund_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_refund_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reverse_withdrawal: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reverse_withdrawal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_reviews_response_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_review_rating_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_store_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcfm_marketplace_withdraw_request_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 146
br_filters_group: 3
br_product_filter: 3
cartflows_flow: 1
cartflows_step: 1
custom_css: 2
customize_changeset: 194
et_body_layout: 7
et_pb_layout: 1
et_pb_layout_stashed: 8
et_template: 30
et_theme_builder: 1
fmemailverification: 1
form-maker: 1
frm_form_actions: 2
frm_styles: 1
ig_campaign: 1
ig_message: 4
layout: 2
mts_notification_bar: 1
nav_menu_item: 11
page: 16
popup: 1
popup_theme: 6
post: 3
product: 17
product_variation: 60
revision: 325
shop_order: 14
sp_wp_carousel: 1
sp_wps_shortcodes: 1
um_directory: 1
um_form: 7
user_registration: 2
wcpcsu-custom-post: 2
woocarousel: 1
wpcf7_contact_form: 1
wpmm_theme: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Billplz for WooCommerce: by Billplz Sdn Bhd – 3.25.4 – Installed version not tested with active version of WooCommerce 4.4.1
Conditional Menus: by Themify – 1.1.8
Agy: by Patrick Posner – 4.2.1 – Installed version not tested with active version of WooCommerce 4.4.1
Flexible Checkout Fields: by WP Desk – 2.5.1
Font Awesome: by Font Awesome – 4.0.0-rc20
LoftLoader: by Loft.Ocean – 2.3.2
Maintenance: by WP Maintenance – 3.96
Monarch Plugin: by Elegant Themes – 1.4.12
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
Themify - WooCommerce Product Filter: by Themify – 1.3.1
Ultimate Member: by Ultimate Member – 2.1.7
Advanced Shipment Tracking for WooCommerce: by zorem – 3.0.9 – Installed version not tested with active version of WooCommerce 4.4.1
WPC Fly Cart for WooCommerce: by WPClever.net – 2.2.1
WooCommerce Product Carousel, Slider and Grid Ultimate: by AazzTech – 1.7.5 – Installed version not tested with active version of WooCommerce 4.4.1
WPC Smart Quick View for WooCommerce: by WPClever.net – 2.2.1
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.10 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce: by Automattic – 4.4.1
WP Add Custom CSS: by Daniele De Santis – 1.1.6
WooCommerce Multi-Step Checkout: by SilkyPress – 2.11
WPFront Notification Bar: by Syam Mohan – 1.7.1
YITH WooCommerce Zoom Magnifier: by YITH – 1.3.16 – Installed version not tested with active version of WooCommerce 4.4.1

### Inactive Plugins (8) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Contact Form 7: by Takayuki Miyoshi – 5.2.1
Contact Form 7 Email Add On: by KrishaWeb – 1.7
LiteSpeed Cache: by LiteSpeed Technologies – 3.3.1
Redirection: by John Godley – 4.8
Smush: by WPMU DEV – 3.6.3
WooCommerce Side Cart: by XootiX – 2.1 – Installed version not tested with active version of WooCommerce 4.4.1
WP Super Cache: by Automattic – 1.7.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2311 - /shop/
Cart: #200 - /cart/
Checkout: #201 - /checkout/
My account: #1491 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.5.7
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: MY
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: 2001:E68:5409:F76D:3864:306F:963B:A6AA
REMOTE_ADDR: 2001:E68:5409:F76D:3864:306F:963B:A6AA
Real external IP: 2001:e68:5409:f76d:3864:306f:963b:a6aa
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.0.10
Base location: MY:NSN
Base currency: USD
Price Based On: billing
Shipping: –
Test mode: –
Test country: –
Load products price in background: –
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing Without Malaysia ###

zone_id: malaysia
name: Without Malaysia
countries: AX | AF | AL | DZ | AS | AD | AO | AI | AQ | AG | AR | AM | AW | AU | AT | AZ | BS | BH | BD | BB | BY | PW | BE | BZ | BJ | BM | BT | BO | BQ | BA | BW | BV | BR | IO | BN | BG | BF | BI | KH | CM | CA | CV | KY | CF | TD | CL | CN | CX | CC | CO | KM | CG | CD | CK | CR | HR | CU | CW | CY | CZ | DK | DJ | DM | DO | EC | EG | SV | GQ | ER | EE | ET | FK | FO | FJ | FI | FR | GF | PF | TF | GA | GM | GE | DE | GH | GI | GR | GL | GD | GP | GU | GT | GG | GN | GW | GY | HT | HM | HN | HK | HU | IS | IN | ID | IR | IQ | IE | IM | IL | IT | CI | JM | JP | JE | JO | KZ | KE | KI | KW | KG | LA | LV | LB | LS | LR | LY | LI | LT | LU | MO | MG | MW | MV | ML | MT | MH | MQ | MR | MU | YT | MX | FM | MD | MC | MN | ME | MS | MA | MZ | MM | NA | NR | NP | NL | NC | NZ | NI | NE | NG | NU | NF | KP | MK | MP | NO | OM | PK | PS | PA | PG | PY | PE | PH | PN | PL | PT | PR | QA | RE | RO | RU | RW | ST | BL | SH | KN | LC | SX | MF | PM | VC | WS | SM | SA | SN | RS | SC | SL | SG | SK | SI | SB | SO | ZA | GS | KR | SS | ES | LK | SD | SR | SJ | SZ | SE | CH | SY | TW | TJ | TZ | TH | TL | TG | TK | TO | TT | TN | TR | TM | TC | TV | UG | UA | AE | GB | US | UM | UY | UZ | VU | VA | VE | VN | VG | VI | WF | EH | YE | ZM | ZW
currency: USD
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing Malaysia ###

zone_id: malaysia-1
name: Malaysia
countries: MY
currency: MYR
exchange_rate: 4
auto_exchange_rate: no
disable_tax_adjustment: no

### Action Scheduler ###

Complete: 32
Oldest: 2020-07-31 09:54:36 +0000
Newest: 2020-08-25 08:53:29 +0000

Thanks for that! This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hey there, since I haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.