Customers receiving emails even if they checkout!

  • Hello, i have used the plugin for about a month now to test it and see if i am buy it or not.
    So far i got so many customer emails saying that they did purchase the product and they got an abandoned email after their purchase.

    Did i do something wrong or do the plugin send abandoned emails even if the customer make an order?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi idrissimoamine,

    Thank you for letting us to know your problem. We are working to find the reason of your problem. Please kindy wait and we will repply to you as soon as possible.

    Best regards,

    Thread Starter idrissimoamine

    (@idrissimoamine)

    hello rosenguyen, any update about this issue?

    Hi @idrissimoamine,

    Please update the newest version (1.0.3.1) to solve your problem.

    Best regards

    The problem is still there even with new version, could you please investigate on this? Customers are still getting recovery emails.

    Thanks in advance

    Hi krlemir,

    The recovery abandoned cart email will still sent to the customers who checked out before updating the plugin but it will not appear anymore for customers who checked out after updating plugin.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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