Instagram feed not showing photo

  • Resolved agnesding

    (@agnesding)


    4 years, 3 months ago

    Hi,
    I downloaded the plugin and connected my instagram account.
    But it didn’t show up anything only space.
    I already find some solution about other topic, I clicked “Load initial posts with AJAX” on. But the issue still haven’t been solved.
    Did I need to do other step?

    Thanks for your help

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @agnesding,

    Sorry to hear you are having issues. When we view the page you linked to we are not seeing the shortcode from our plugin added to the page. Can you confirm if you still have the shortcode added to the page?

    Many thanks,

    Thread Starter agnesding

    (@agnesding)

    Hi,
    I already added the shortcode on my home page, could you help me to check it again?
    I only can see my account and instagram logo, it still didn’t show the photos.
    Thanks!

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @agnesding,

    Can you go to Instagram Feed > Customize > Misc > enable Enqueue JS File in Head > click Save Changes to see if this resolves the issue?

    Many thanks,

    Thread Starter agnesding

    (@agnesding)

    Hi @smashballoonmike ,

    The photos are show up,
    Thanks for your help!

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @agnesding,

    You’re welcome!

    Let us know if you need anything else in the future. Hope you have a great rest of your week!

Viewing 5 replies - 1 through 5 (of 5 total)
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