PHP EXECUTION TIMEOUT ERROR

Dear @hpc20 ,

Thank you for getting in touch with us.

Could you please, send me the backup log file, so we can analyze the issue?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Here is the link it created in the transfer.
https://we.tl/t-f375oPXVIV

Dear @hpc20 ,

Thanks for the log.

Could you, please, try a custom backup and have only the files backed up? https://prnt.sc/u5l011

Let us know how it goes.

I did the custom files only backup and I got the same error.

Dear @hpc20 ,

Thanks for the info.

Could you actually send the log file of this one as well for us to check?

Here is the link to the file you requested.

https://we.tl/t-bCtDGOurIN

Hi @hpc20 ,

Thank you for the log file.

This is a rather strange issue.

Could you, please, try a custom backup once again, but this time back up just the plugins?
If it fails once again, please, send the log over.

Thank you!

I just backed up the plugins and it went through. I also tried a full backup and it says Success at the end of the backup but I received a PHP Timed Out Error.

After this last update I get a Reload site box on top everytime I choose a Full Backup. I to click on Reload for it to start.

Hello @hpc20 ,

As for the error: can you, please, send us the log?

As for the alert: thanks for noting, we are already aware of that. It will be fixed with the upcoming update.

Here is the link to the log.

https://we.tl/t-pLGjEjvFd8

Hello @hpc20 ,

Thank you for the log.
According to it, the backup process was successful.

So now, you can just close the fail alert and try backing up again.

Let us know if the alert pops up again.

It worked without giving me an error.
Thanks for all your help.

Hi @hpc20 ,

That’s great!

You’re welcome and should you need any further assistance, please, open a new support thread.