• Resolved xyweb

    (@xyweb)


    We are using this app successfully on a number of other sites with the same set-up and server configuration, but this one site ist still running into issues.

    If you check the supplied URL you can use the password “mrc” to view the page. However, when you enter the password it forwards to the home page.

    We’ve completely turned off cacheing on the server and we have used the tool with the “Use Custom Form Action” both on and off with no change.

    The page I need help with: [log in to see the link]

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  • Thread Starter xyweb

    (@xyweb)

    Also if it helps to clarify … once at the home page you can navigate to the page in question and be able to see the content. It’s just the initial re-direct that is having an issue.

    Hi @xyweb,

    Thanks for reaching out to us last night.

    It looks like there is some conflict that blocks our redirect after entering passwords.

    You’re using this Sucuri Security plugin, aren’t you?

    If so, may we know which Free or Pro version you’re using?

    You may want to drop us a support email to hello(at)preventdirectaccess.com so that we can assist you better & faster.

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