Feed processing stuck at 50%

Hi,

Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing a stuck feed.

• When you refresh your browser does it still show 50% or 100% or does it show “ready” instead?
• Did you check if there are cron events present that start with woosea_* ? Those are the ones needed for the automatic updates of your feeds
• Did you check the WooCommerce fatal error logs of today and/or yesterday to see if there is anything relevant in them? You should be looking at maximum execution time errors or maximum memory/CPU usage errors. Instructions on how to retrieve the WooCommerce fatal error logs can be found here: https://docs.woocommerce.com/document/finding-php-error-logs/

thanks for the reply.

In response:-

1. If I refresh the page in the browser, it still says “processing (50%)”

2. the cron events are

woosea_create_batch_event
woosea_update_project_stats
woosea_create_batch_event
woosea_deregister_hook
woosea_update_project_stats
woosea_create_batch_event
woosea_update_project_stats
woosea_cron_hook

most of these are non-repeating, only the woosea_cron_hook is set to once hourly

3. I checked the Woocommerce logs and there are no fatal error logs at all

The hosting company advised:-

We have increased php execution time and php memory limit for the account. There are no error reported in logs for the domain.

Please check with the plugin developer once if there is any specific php settings needed for the plugin.

if there are, please advise what they need to be

Thanks for your reply. The ‘woosea_create_batch_event’ are the ones that should kick off the next batches of products but it appears those are not being executed in your case.

This could be caused by caching or firewall plugins (are you running any?) or when the WP-cron events are being executed from the Unix cron (your host should know).

There are no specific PHP settings required.

Best,
Eva

The hosting company tried disabling the firewall but it made no difference, the feed processing still stops at 50%

they said that the woosea_create_batch_event is not executing

they suggested trying to remove and re-install the plugin which I will try

I have also tried disabling the WordPress caching plugin, but still no difference and the feed processing still stops at 50%

so we are at a complete loss as to how to get the feed plugin to work

do you have any other suggestions before we give up on Product Feed PRO for WooCommerce ?

they said that the woosea_create_batch_event is not executing

That is exactly the reason why we believe your WP-cron is not being executed. The cron event just sits there being idle waiting for it to get executed. Did your hosting company add this line to your wp-config.php?

define(‘DISABLE_WP_CRON’, false);

Once they did make sure to indeed de-activate and re-activate the plugin as that will reset all cron events.

Hi

yes we have tried adding

define(‘DISABLE_WP_CRON’, false);

to wp-config, but no different

the feed just stops at 50% and we cannot make it work

the plugin system check shows wp-cron is running

WP-Cron enabled True
PHP-version sufficient True (7.3)
Product feed directory writable True
Product feed XML directory writable True

I have tried deactivating and re-activating the plugin, but it still doesnt work

I also tried deleting and re-installing the plugin but it still doesnt work

what now as the plugin just doesnt work?

• This reply was modified 4 years, 6 months ago by heatpumps4pools.

Hi,

Perhaps the plugin is running into server limitations. Can you check the WooCommerce fatal error logs of today and yesterday and share the content of those here?

Instructions on how to retrieve the WooCommerce fatal error logs can be found here: https://docs.woocommerce.com/document/finding-php-error-logs/

Hi,

I checked and there are no fatal error logs at all under

woocommerce>status>logs

I also created the phpinfo.php file

you can see it at

https://www.thewoodenpoolstore.co.uk/phpinfo.php

there is no file called error_log in the root folder for the site

what now?

We are running out of options too. Could you share the plugin debug.log with us? It will tell us how you have configured your product feed, perhaps we are able to find something in it.

Instructions on how to retrieve the debug.log can be found here:
https://adtribes.io/send-your-debug-log-to-support/

Hi

As requested, I created the debug.log file

the URL is

https://www.heatpumps4pools.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

however, this gives a “403 Forbidden” error

So that you can see the debug file, I renamed it debug.txt and placed it at

https://www.heatpumps4pools.com/debug.txt

please advise

Thanks for sending over the debug.log. I cannot make much out of it apart from two things:

• You are running a pretty old version of WooCommerce. Would it be an option for you to upgrade this?
• Your feeds stopped updating on the 31st of May already. As of June 1st no update has taken place anymore. Is there anything you did in WooCommerce or WordPress on those dates?

Hi

I upgraded the version of Woocommerce and WordPress to the latest versions, but it made no difference and the feed processing still would not complete and stuck at 50%

However, we made some progress…

Our hosting company enabled the alternate cron

he added into the wp-config.php file.

define(‘ALTERNATE_WP_CRON’, true);

the cron jobs are now running again and the feed is now processing which is great

is it ok to use the alternate cron with this plugin?

• This reply was modified 4 years, 6 months ago by heatpumps4pools.

Now that the feed file is being produced again, google merchant centre reports some items as

“Item too big”

I think this is when the description exceeds 5000 characters

how can I truncate the description for these products so it is less than 5000 characters?

• This reply was modified 4 years, 6 months ago by heatpumps4pools.
• This reply was modified 4 years, 6 months ago by heatpumps4pools.
• This reply was modified 4 years, 6 months ago by heatpumps4pools.

Hi,

We have just pushed out a new release of our plugin that truncates the (short) description attribute when it is above 5000 characters. It truncates it to 5000 characters. Just update to version 8.6.6 of our plugin.

We personally have no experiencing using the alternate cron but when it works it works ??

Hope this helps?

thanks for the reply

I updated the plugin and it now seems to correctly truncate the description field to 5000 characters and so is working ??

You however mentioned that it truncates the “short description” field

we do not use the “short description” field only the “description” field

the plugin now seems to correctly truncate the description field to 5000 characters, so does it also truncate the short description field if it is used?

thanks for your help with this