Capacity/Network problems?

Hello. We’ve been testing with the latest version of the plugin but seem to be having connection issues with your server.

For example, on *every* page load https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17 is requested twice. Loading that URL however is failing, causing at minimum a 10 – 15 second delay on every page load. This is also impacting the front end, as those requests have to time out for 5 seconds each before the page can be generated, regardless of whether the page is cached or not.

Could you please comment on whether you have known network issues that are being addressed?

I’ve tried loading the above URL from multiple locations globally, so I don’t think it’s our network at fault here, or our web server. e.g. here’s just one of the request results showing connection issues

# wget -O – “https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17”
–2020-08-19 15:43:09– https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17
Resolving wplc.3cx.net… 34.89.245.184
Connecting to wplc.3cx.net|34.89.245.184|:443… failed: Connection timed out.
Retrying.

–2020-08-19 15:44:13– (try: 2) https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17
Connecting to wplc.3cx.net|34.89.245.184|:443… failed: Connection timed out.
Retrying.

–2020-08-19 15:45:18– (try: 3) https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17
Connecting to wplc.3cx.net|34.89.245.184|:443… connected.
HTTP request sent, awaiting response… 200 OK
Length: 103 [application/json]
Saving to: a€?STDOUTa€?

0% [ ] 0 –.-K/s {100%[==========================================================================>] 103 –.-K/s in 0s

2020-08-19 15:45:25 (35.4 MB/s) – written to stdout [103/103]

Thanks for your help!