Mailproblem: Cancelation is sent, Booking and any Usermail not

  • Resolved mkatze

    (@mkatze)


    4 years, 6 months ago

    Hi there,
    I have a very strange Problem, i hope you can help.

    If i make a reservation there is no Mail sent. I tried to configure any other Mailoption, every Test worked fine. (By now i left the Configuration on SMTP, but sendmail or PHP Mail worked fine too.)

    After some Tests i canceled the Test-Bookings, as there is a Limitation in the Users – and i got Mails! (But only to the Admin account, so i checked the Data of the users and everything seems nice.)

    Do you have any hint where to look to get rid of this Problem?

    If this should help: The “New User” Registration after Guest Booking does arrive at the Admin, too – but not at the User.
    My Hostingprovider told me that there is no issue, and i belive them as the “Forgot Password” Tool sends me Mail correctly, even for the new testusers…

    Kind and irritated greetings
    Christian

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter mkatze

    (@mkatze)

    I’m now even more confused: I found, that there should be a “Booking Confirmation” on the Form?

    If i try to book without a Mailadress or something there is an Error Message – but there is no “Okay, Booking Confirmed” – so I Think that this is one of the Problems? It seems that there is a Interruption in the Process?!

    I tried again: If I log in first the notification works like a charm and there is no Problem: After clicking the confirmation button there is an small green “Okay” Message, everyone gets notificationmail and all is fine.
    If i make a guests booking the booking it is made correctly, but only sends “New User” Mail to the Admin and nothing else happens: No green Okay bar, no notificationmail – to no one!

    This is really weird. Can you help me out?

    Kind Regards
    Christian

    • This reply was modified 4 years, 6 months ago by mkatze. Reason: Additional Testing
    Thread Starter mkatze

    (@mkatze)

    Okay, REALLY strange:
    I switched the Mail back to WP Mail – now it works.

    (And i swear, it doesn’t first :-O )

    So: Nevermind. Thanks for all the Fish ??

Viewing 2 replies - 1 through 2 (of 2 total)
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