Leo
Thanks for reaching out. However, the plugin is installed with some very loose default settings. You get 20 tries to login before you are locked out for 5 minutes. That’s pretty hard to get locked out in. If it was shorter than that then whoever set the plugin up may have increased the lockout time and shortened the number of attempts you get. That’s not the software causing a problem. It’s the software doing what it was told to do.
If you are locked out and not receiving unlock emails but can’t wait for lockout time to expire and need immediate site access, please use FTP/SFTP — or any file manager your web host provides via their administration panel. Look inside the /wp-content/plugins/ directory and rename the wordfence directory. Once you have logged in to your WordPress admin you can name the folder back again and change the setting that caused you to be locked out.
Secondly, I’d like to point out that the unlock emails actually come from your web server and not ours. If you aren’t getting emails it usually boils down to one of a few errors.
- The emails (they come from [email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
- Your web server may be having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
- Your hosting provider might have disabled SMTP from the server for some reason like preventing the server from being used to spam people.
- You might have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.
Lastly, as of the time of this writing we have resolved 318 issues out of 368 posted in the last 2 months according to www.remarpro.com. Forum support is 100% voluntary and not required at all, however Wordfence feels it is important to support all our customers, free and premium. Your suggestion that we do anything other than that is frankly ill informed, especially coming from someone who has only posted this one support request in the forum since joining today. I’d invite you to stick around and watch to see if your assertion that there is a lack of support is true or not.
Tim
