WooCommerce Deleting Form Fields From Downloadable Files

  • Resolved jcartea

    (@jcartea)


    4 years, 7 months ago

    Hello! I am really stuck and cannot find a solution to this issue anywhere! I hope someone will be able to us. We have created a WooCommerce shop on our website, and have added a few products. The products are downloadable file types with PDF form fields. The PDF files were created using Bluebeam Revu x64 eXtreme Version 2017.0.40. The PDF files created include the following form field types: Text Box and Check Box. Some of the Text Box form fields are pre-filled with sample text, use Calculation field, and Simplified field notation.

    Here is the issue:
    We completed test purchases of all the current files in our shop and then completed test downloads. Upon downloading, we discovered the following:

    -The files that only use plain Text Box form fields work fine, even if they are pre-filled with sample text.
    -The files that also use Check Box form fields had ALL of the form fields deleted from the downloaded PDF file, any sample text/sample checks became permanently embedded in the document, and the file was also automatically unlocked for editing.
    -The files that use plain Text Box form fields along with Text Box form fields that include calculations and simplified field notation had also had ALL of the form fields deleted from the downloaded PDF file, any sample text/sample checks became permanently embedded in the document, and the file was also automatically unlocked for editing.

    We have triple checked the PDF files in our Media Library, and they are the correct files. We have deleted the files and re-uploaded them again to ensure the correct PDF files are in our Media Library. We continuously get the same result with the same issues as noted above. We have no idea what to do at this point.

    To Recreate:
    Our shop is still set to test mode at https://www.miniriches.com/shop/. To recreate, go to the shop and complete a test purchase of the Chore Chart & Age Appropriate Tasks product. In the product images, you can see the pink form fields that should be present with the downloadable Chore Chart Fillable Form PDF file. Upon completing a test download of the Chore Chart Fillable Form PDF, you will find there are no form fields present in the document, the pre-filled sample text in the form fields has become permanent, and the document is unlocked for editing.

    System Status Report:

    
### WordPress Environment ###

WordPress address (URL): https://miniriches.com
Site address (URL): https://miniriches.com
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
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Database Data Size: 13.23MB
Database Index Size: 1.68MB
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### Post Type Counts ###

attachment: 78
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nav_menu_item: 42
page: 15
post: 11
product: 3
shop_coupon: 2
wp_block: 1
wpforms: 4
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Astra Pro: by Brainstorm Force – 2.6.2
Easy Social Share Buttons for WordPress: by CreoApps – 7.3
Elementor Pro: by Elementor.com – 2.10.3
Elementor: by Elementor.com – 2.9.14
Erident Custom Login and Dashboard: by Libin V Babu – 3.5.8
FileBird: by Ninja Team – 3.9
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.0
Imagify: by WP Media – 1.9.10
MailPoet 3 Premium (New): by MailPoet – 3.0.89
MailPoet 3 (New): by MailPoet – 3.48.0
Really Simple SSL: by Really Simple Plugins – 3.3.4
Relevanssi: by Mikko Saari – 4.7.2.1
Rank Math SEO: by Rank Math – 1.0.46
Temporary Login Without Password: by StoreApps – 1.6.3
ThirstyAffiliates: by ThirstyAffiliates – 3.9.3
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.16.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26

WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
Wordfence Security: by Wordfence – 7.4.10
WP Rocket: by WP Media – 3.6.3
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.6

### Inactive Plugins (3) ###

PHP Compatibility Checker: by WP Engine – 1.5.0
WordPress Popular Posts: by Hector Cabrera – 5.2.2
Yet Another Related Posts Plugin (YARPP): by YARPP – 5.5.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Endurance Page Cache: by Mike Hansen – 2.0.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1681 - /shop/
Cart: #1683 - /cart/
Checkout: #1685 - /checkout/
My account: #1687 - /my-account/
Terms and conditions: #555 - /terms-and-conditions/

### Theme ###

Name: Astra
Version: 2.5.2
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 33
Oldest: 2020-07-24 02:12:06 +0000
Newest: 2020-08-08 01:43:30 +0000

    I have switched themes, and searched for a plugin causing the issue, but did not have any luck. A huge thank you in advance for any help in resolving this issue!

    Thank you,
    Joe

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hey Joe,

    I wasn’t able to see the original PDF and what it was like, however I did place a test order and see the resulting PDF file.

    WooCommerce itself wouldn’t alter the file, but it’s possible WordPress is stripping some of the custom formatting from the file when you upload it.

    I just ran a test with this PDF file:
    https://foersom.com/net/HowTo/data/OoPdfFormExample.pdf

    I was able to offer that as a downloadable product and all fields worked normally. Can you try uploading that file to your site to see if all the fields work after purchasing? If they do, it would appear to be an issue with the formatting your third-party PDF editing program is using.

    Thread Starter jcartea

    (@jcartea)

    Hi Phil,

    After 2 weeks, I have found the solution! I feel like this was a super easy fix, even for someone like me who is not a developer and doesn’t really know CSS.

    It looks like the plugin Imagify was automatically optimizing the PDF files with Check Box form fields, and the ones with calculations and simplified field notations. On a whim, I clicked to Restore Original on the Attachment Details window in the Media Library for once of the PDF files I was having an issue with. That was the solution as everything works perfectly fine now. I don’t know how this went unfound when I spent what seemed like a ridiculous amount of time deactivating plugins one by one.

    In summary, it appears as though Imagify was auto-optimizing files upon upload, and the auto-optimization was stripping the form fields out of certain PDF files. All PDF form fields came back once the file was returned to its original condition. I completed a test purchase, and everything within the PDF file works perfectly.

    Thank you much for your response! I became burnt out with this issue. Your response prompted me to sit back down this morning to look at it once more.

    Thanks,
    Joe

    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hey @jcartea So glad to hear you were able to find the source of that problem!

    If you haven’t already, I’d recommend reaching out to the developers of this “Imagify” plugin. They may have some options to exclude certain file types from their optimization.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WooCommerce Deleting Form Fields From Downloadable Files’ is closed to new replies.