Import / Export not works

  • Resolved KeenEdge

    (@keenedge)


    4 years, 3 months ago

    File after Export (without any edit) and Import – return “contact(s) are invalid.”

    First line of csv-file contain Russian letters

    First Name,Last Name,E-mail,List,Статус,Opt-In Type,Created On

I'm tried change it to

    First Name,Last Name,E-mail,List,Status,Opt-In Type,Created On

    But without effect.

    Is anything work in this plugin?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Can you please upload the CSV file to a file sharing service and share with us here (via our contact form)? We’ll see what is going on and provide you a resolution.

    Thread Starter KeenEdge

    (@keenedge)

    Thanks for answer.

    I create 2 test contacts and save it by “Export > all contacts”.
    File without changes:
    https://fancon.ru/dev/es_sub2020bug/all-contacts.csv

    After I delete both contacts and try Import file.
    WP received:
    2 contact(s) are invalid.

    —

    share with us here (via our contact form)

    Done, also.

    • This reply was modified 4 years, 3 months ago by KeenEdge.

    ?Hello,????
    ??
    ?The Email heading in the CSV header is wrongly entered as E-mail with a hyphen. I have now removed the hyphen and the import is successful.

    Request you to edit the same on your original CSV file and let us know how that worked.
    ?
    Should you have any further queries, please do not hesitate to get back to us. We’ll be happy to help.??????

    Thread Starter KeenEdge

    (@keenedge)

    Thanks, with edited header thats works:

    First Name,Last Name,Email,List,Статус,Opt-In Type,Created On

    • This reply was modified 4 years, 3 months ago by KeenEdge.
Viewing 4 replies - 1 through 4 (of 4 total)
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