invalid_grant – no access to content on paused patreon account?

  • We’ve been having problems the past 24 hours or so that people are unable to access locked content on our site. We’re using the latest version of the patreon plugin.

    The “Last 50 connection errors” is filled with “Response code: 401 Response :{“error”: “invalid_grant”}”

    This month has payment paused – and I am unsure if this is related to this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author CodeBard

    (@codebard)

    This may be caused by the account being paused, yes. To test, you can create a new creator account with a new email, launch its page and try connecting your site to this new account. If it connects, then its likely because the other account being paused. If it does not, then a situation at your server/host setup or site can be considered.

    Thread Starter ccbb11

    (@ccbb11)

    I saw something about the access token having a time of life of about a month. Could this be the reasons also? It is about a month since we activated it.

    Plugin Author CodeBard

    (@codebard)

    That could be a reason – if the access token is expired and refresh token was not used to refresh the token on time. Best option then would be to delete the existing client for that site at Patreon at clients page…

    https://www.patreon.com/portal/registration/register-clients

    …empty all details in ‘Connection details’ section in Patreon settings at WP admin, save, and then use ‘Connect’ to reconnect the site.

    Please also note that support is rendered at official forum:

    https://www.patreoncommunity.com/c/tools/patreon-partners/53

Viewing 3 replies - 1 through 3 (of 3 total)
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