Wrong Pixel Connection at Setup Window

  • Resolved alialtaf

    (@alialtaf)


    4 years, 7 months ago

    After the new update, I am unable to add the pixel with my WooCommerce store at the plugin setup window which was previously connected (and thoroughly configured).

    I read following statement at the Common Issues and Fixes post:

    “Q. I cannot select the pixel I want to use through the plugin setup window!
    A. At this time, only Personal Ad Account pixels can be selected through the plugin setup window, pixels created through Business Manager will not be available”

    When do you guys think this will be updated and pixel of choice (That you have access to) would be available to add again similar to how it was before.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Steve

    (@skyvergesteve)

    Hey @alialtaf

    Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

    The new version of the plugin will initially offer a migration process as the connection methods have changed some. At this time, you can use a Business Manager account, which you will have as an option when migrating.

    Have you gone through the process of migrating the connection? If you have, are you seeing any of the previous pixel options during this process?

    Cheers,
    Steve

    Hey @alialtaf,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 2 replies - 1 through 2 (of 2 total)
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