Calculator being erased when saving.

  • Resolved boomboosting

    (@boomboosting)


    4 years, 7 months ago

    Hey!
    Today I’ve just installed the free and pro version of Cost Calculator Plugin and activated the license.
    While I was creating and naming the calculator, I couldn’t see anything on the “Preview”, and when I clicked on “Save Calculator”, it turned to an unnamed calculator with no widgets nor calculations.
    Would appreciate some help, thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    During the construction of a new calculator, the Preview option will work after saving the calculator.

    We have checked the Save option on our testing environments and could not detect any issues.

    Please make sure that you are using the latest version of the plugin. And check the issue by deactivating all the plugins and activate the WordPress default theme.

    If the problem still occurs, please send us the support request to this email [email protected]

    regards

    It’s not working after the update!
    It doesn’t save anything anymore!

    Hi @gilsonpereira,

    In the latest update, we have detected some conflicts with the HTML element in the plugin. When using some HTML tags on the HTML element and save the calculator all the elements will be removed.

    We apologize for the inconvenience, the issue will be fixed in the next updates of the theme.

    As a temporary solution please avoid using the HTML element.

    regards

Viewing 3 replies - 1 through 3 (of 3 total)
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