Old popup still displays on mobile sites

  • Resolved greiggy

    (@greiggy)


    4 years, 7 months ago

    I revise the pop-up each week with new words and link. The correct popup displays on desktop devices (Chrome) but on iOS/Safari I am seeing last week’s pop-up. I have disabled/enabled and re-saved the new popup but I can’t shake it. Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear @greiggy ,

    Thanks for getting in touch with us.

    What action have you done with the old popup that it shouldn’t be opened?
    Also, could you send some sceenshots from the popup settings you’ve specified, both the old and the new one: the Display Rules, Opening Events, Conditions, Popup options and the rest?

    Will be looking forward to hearing back from you.

    Dear @greiggy ,

    How are you today?
    Just wondering whether you saw our previous message?
    Please, let us know if you still need help with this issue.

    Dear @greiggy ,

    We haven’t heard back from you for 2 days.
    We’re marking this thread as resolved.
    Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)
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