Additional information

Sorry link is with courier guy disabled, then additional information is there, as soon as I enable courier guy, all additional information disappears.

Any news on the above? Can you check why attributes and additional information disappear when enabling courier guy plugin. PHP7.4, Hestia Pro, Woocommerce 4.3.1, WordPress 5.4.2, Courier Guy 4.2.0, any update would be highly appreciative, as I am building this for a client and cannot continue till this is resolved.

Hi @beastkisser125,

Kindly try version 4.2.1? 4.2.x is a major update.
If this is still not working, would you be able to share staging login details directly with us at [email protected]?

Hi there

Thank you for coming back, I will try 4.2.1 and then give you an update, if it does not work will give you access.

Thanks @beastkisser125, we will await your response.

Hi there

I see you guys did log on, removed courier guy.

Did you find any information? Had to clear database transients to get information back.

Don’t know why it happens with this plugin only.

Hello @beastkisser125

We are still investigating the cause. Will advise once resolved.

regards

100% thanks appreciate.

Hi @beastkisser125,

Would it be possible to include the following in this thread:

Wordpress version:
WooCommerce Version:
Theme:
Screenshots / Video of the issue:

@beastkisser125,

In addition, would it be possible to supply the installed version number of “The Courier Guy Shipping for WooCommerce”?

PHP7.4
Hestia Pro
Woocommerce 4.3.1
WordPress 5.4.2
Courier Guy 4.2.3

Here is a link with Screenshots and screenrecording, sorry for choppy video.

https://mega.nz/folder/pEowEYYa#aZby3PXFV912E-cd6mWNXA

Hi Guys

My apologies for not sending details, I was out the whole day.

I will update with details tomorrow, thank you for the assistance thus far.

No Worries, if live chat is not available, you can also try 031 880 2346 (during office hours).

Hi @beastkisser125,

This wasn’t caused by our plugin, as we noticed the same issue if we toggled the ‘Ultimate FAQs – WordPress FAQ Plugin’ and other plugins (even when our plugin was not installed). This seems to be affected by your plugin count and the theme itself.

We have managed to get this working on your site by deactivating ‘Ultimate FAQs – WordPress FAQ Plugin’ and activating our plugin. We also disabled Lite Cache as you had WP Rocket installed. Please be advised that Hestia 3.0.4 may fixe these issues (you are using PHP 7.4)

v3.0.4 – 03/08/2020 v3.0.3 – 09/07/2020
Fixes
Removed onboarding from the free version
v3.0.2 – 25/06/2020
Fixes
Compatibility issues with PHP 7.4
Layout of the attribute archive page
Position of show/hide password icon on the My Account page
Allow iframe code in the Custom Layouts
Translatable Custom Layouts
Remove unused sidebar control meta box on single portfolio pages
Empty team member widget appearing on mobile
Seamless add to cart mechanism for variable products
v3.0.1 – 11/05/2020
Fixes
Missing Font Awesome icons
Fatal error when using Yoast
Secondary color missing in the blocks color palette
Second button link in the Big title section
Check if attachment exists when swap images are used on the Shop page
Seamless add to cart mechanism