the validation of the order does not go on the right page

  • Hello,

    I installed and configured your plugin with the test information provided to me by the bank but when I place the order I never get to the page where I have to register the credit card number.

    Please do an order test to see the problem

    Thanks for your help, it’s pretty urgent
    Thierry

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ali Basheer

    (@alibasheer)

    Hi @thierrydana ,

    I tested the checkout and I was able to reach the pay-order page which means that the communication between your website and MasterCard is successful. (link, merchant ID, auth pass are correct).

    However, there is an error on the pay-order page that is caused due to bad request sent to MasterCard. There could be a lot of reasons for this to happen. Let’s confirm the following:
    – The currency used on the website is the same currency active in the Merchant ID (check that with the bank)
    – Try to use API version 55 then 49 instead of 56, to make sure that the problem is not caused due to API version incompatibility.

    Best,
    Ali

    Thread Starter thierrydana

    (@thierrydana)

    Hello Ali,

    Thanks for your reply but i have always the same problem.
    I did what you asked me to do without result

    Do you have a solution?
    i can give you acces to try to fix it if you want

    Thanks
    Thierry

    Plugin Author Ali Basheer

    (@alibasheer)

    Hi @thierrydana ,

    Yeah please send me access to [email protected] and I will check it for you.

    Best,
    Ali

Viewing 3 replies - 1 through 3 (of 3 total)
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