Product name not displayed on Stripe receipt

  • Resolved jangdom

    (@jangdom)


    4 years, 7 months ago

    Hi there,

    I am using a plugin called Woocommerce Stripe Gateway to receive payments.

    The order number appears on the customer’s receipt, but it would be much more helpful if the product name appeared on the receipt.

    Does anyone know how to accomplish this?

    I have tried adding the name of the product to the short product description, but that did not help.

    Unfortunately Stripe customer service cannot help with this.

    Grateful for any help with this issue!

    
### WordPress Environment ###

WordPress address (URL): https://mediteraistockholm.se
Site address (URL): https://mediteraistockholm.se
WC Version: 4.3.0
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.0
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 205 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.32
PHP Post Max Size: 256 MB
PHP Time Limit: 0
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB-1:10.3.23+maria~bionic
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.0
WC Database Prefix: testsite_
Total Database Size: 104.66MB
Database Data Size: 99.98MB
Database Index Size: 4.68MB
testsite_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
testsite_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
testsite_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
testsite_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
testsite_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
testsite_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
testsite_comments: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
testsite_fullstripe_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_fullstripe_payment_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_gf_addon_payment_callback: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_gf_addon_payment_transaction: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
testsite_layerslider: Data: 0.18MB + Index: 0.00MB + Engine MyISAM
testsite_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
testsite_my_calendar: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_my_calendar_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_my_calendar_category_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_my_calendar_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_my_calendar_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_options: Data: 1.52MB + Index: 0.08MB + Engine MyISAM
testsite_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_postmeta: Data: 32.61MB + Index: 1.91MB + Engine MyISAM
testsite_posts: Data: 58.38MB + Index: 0.76MB + Engine MyISAM
testsite_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_rg_form_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
testsite_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
testsite_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
testsite_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_rg_stripe: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_rg_stripe_transaction: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
testsite_sm_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
testsite_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
testsite_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
testsite_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
testsite_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
testsite_ue1_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
testsite_usermeta: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
testsite_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
testsite_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
testsite_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
testsite_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
testsite_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_wpsp_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
testsite_yoast_indexable: Data: 0.41MB + Index: 0.17MB + Engine InnoDB
testsite_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
testsite_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
testsite_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
testsite_yoast_seo_links: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
testsite_yoast_seo_meta: Data: 3.50MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_postmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_posts: Data: 0.09MB + Index: 0.02MB + Engine MyISAM
wp_revslider_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpeditor_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_super_edit_buttons: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wp_super_edit_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_super_edit_plugins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_super_edit_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 963
avia_framework_post: 13
calendar: 3
custom_css: 1
customize_changeset: 2
directstripelogs: 6
ecwd_calendar: 2
ecwd_event: 2
ecwd_organizer: 2
ecwd_venue: 1
mc4wp-form: 2
nav_menu_item: 82
oembed_cache: 16
page: 68
portfolio: 4
post: 296
product: 23
product_variation: 42
revision: 5981
shop_order: 2
simple-pay: 512

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

All-in-One WP Migration: by ServMask – 7.24
BackUpWordPress: by XIBO Ltd – 3.10
Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 3.2.5
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.11.0
Simple Calendar: by Simple Calendar – 3.1.27
Google Calendar Widget: by Kaz Okuda – 1.4.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.8
My Calendar: by Joseph C Dolson – 3.2.1
My Custom Functions: by Space X-Chimp – 4.42
Really Simple SSL: by Really Simple Plugins – 3.3.4
The Future is Now!: by Ryan Boren and Andrew Nacin
maintained by Scot Hacker. – 2.0

Update Theme and Plugins from Zip File: by Jeff Sherk – 1.1.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.3
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce: by Automattic – 4.3.0
Yoast SEO: by Team Yoast – 14.5 – Installed version not tested with active version of WooCommerce 4.3.0
WP Simple Pay Pro: by Sandhills Development
LLC – 3.9.1

### Inactive Plugins (1) ###

Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4 – Installed version not tested with active version of WooCommerce 4.3.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: SEK (kr)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
virtual (virtual)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #63145 - /shop-page/
Basket: #63137 - /basket-page/
Checkout: #63139 - /checkout-page/
My account: ? Page does not contain the shortcode.
Terms and conditions: #63143 - /terms-and-conditions/

### Theme ###

Name: Enfold
Version: 4.7.5
Author URL: https://kriesi.at
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 140
Oldest: 2020-07-10 21:21:14 +0200
Newest: 2020-07-15 17:14:36 +0200

Pending: 1
Oldest: 2020-07-15 21:24:18 +0200
Newest: 2020-07-15 21:24:18 +0200

    The page I need help with: [log in to see the link]

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