Not Truly Ready for Elementor

  • Frustratingly, we went through a lot of work switching from Helpie FAQ/Wiki to BetterDocs when we learned of BetterDocs froM WPDeveloper, as usually everything they put out is top notch.

    Crazily, they have completely left out the ability to customize the overall MAIN BetterDocs page with Elementor. Yes, they have basic widgets for results pages, but you can’t place or style the main BetterDocs landing page with an Elementor widget, making it almost impossible to style the main landing page with Elementor. That makes it worthless.

    Multiple tickets with their support trying to describe the issue and support finally replied that we were correct, the main landing page cannot be placed using an Elementor widget.

    Here was their response:

    Regardless, about your query on Docs editing in Elementor, well, you can only edit the content part with Elementor. So, in that portion, you can add any Elementor widgets you want. That’s how BetterDocs works with Elementor.

    But if you are looking to customize any other portion like social share button, breadcrumbs, category list, or anything else, it’s not possible to edit ’em with Elementor since we have our own layouts and offering own customization options for them. I hope you understand.

    —–

    So, you are basically limited to stying the main parts of BetterDocs using their customizations in their own customizations tabs in the plugin (which is a primitive way of doing it).

    Even that would be fine if WPDeveloper would simply make a widget in Elementor that could be used to place the main BetterDocs landing page on an Elementor page (like they do with the few interior element BetterDocs items). Then at least we could customize the page where BetterDocs appears.

    Currently BetterDocs is a post type, but you can’t use Elementor to style (the body, header, etc) template/page AROUND that post type, making BetterDocs worthless inside ELementor.

    Please fix this WPDeveloper. If you want to see how to do it, look at Helpie FAQ, as unfortunately we’ve had to go back to that plugin, even though BetterDocs could be better if they would address this issue with Elementor.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Rafin

    (@rafinkhan)

    @masterbeat,

    Hi, there. Thank you for your feedback. But I suppose you are a bit confused here. You can actually edit BetterDocs Landing page with Elementor. Essential Addons has a Free widget that lets you display your BetterDocs Knowledge Base inside Elementor and style the whole landing page any way you want.

    We have used that on our own website as well. Check out this: https://essential-addons.com/elementor/docs/

    Here’s a screen record of how EA BetterDocs Category Looks like inside Elementor: https://d.pr/i/xb6n2y

    We have used plenty of other Elementor templates as well on the BetterDocs landing page as well. So, BetterDocs is working perfectly fine with Elementor.

    I think there has been a misunderstanding which is why you thought you won’t be able to customize the BetterDocs Landing page with Elementor which you clearly can as I have just mentioned.

    So, it would be very unfair to rate BetterDocs 1* as a result. So, can you please check this out and try it out yourself? If you have any confusion, please let me know.

    Besides, it would be great if you consider changing the rating as well.

    Feel free to reach out to me if you have any other questions.

    Thank you!

    Plugin Author Rafin

    (@rafinkhan)

    @masterbeat,

    Hey, mate. How are you doing? I haven’t heard back from you yet. Have you tried out the process I have mentioned above?

    I would love to hear your feedback on this. Thank you!

    Thread Starter masterbeat

    (@masterbeat)

    Hi @rafinkhan , thanks for the response, I will definitely go and try that now. I’m very confused why your own support team didn’t offer that the first time I asked. See below the entire thread where I said what I needed to do very clearly, and then your teams support response was basically “that it can’t be done.” Hence this review.

    See below – wish they had given me the response you gave above first. I will go try it now and get back to you if there are still problems or questions.

    Here is my original question to your support:
    To be more specific, this is your standard landing page (attached screenshot) for a Document.

    Notice all the elements on the page: breadcrumbs at top, category listing with articles in drop downs on the left, doc article on the right, commenting, sharing, reviews at the bottom. NONE of this is editable when we go to the page to edit it in Elementor. The section is 100% rendered by BetterDocs and there is no widgets for any of these items, making it almost impossible to properly “style” the Document page in Elementor.

    We were so excited we’d found BetterDocs and were going to leave HELPIE for BetterDocs, but the inability to properly style a document article page in Elementor is a big negative. You need widgets for all these sections, not just search and category box! Alternatively, you need at least a widget to generate this entire layout so it can be placed on an Elementor page. If we go to a blank Elementor canvas in your document (post type) to edit, then we lose ALL of the things above (breadcrumbs, left side bar listing, reviews/commenting) – and you don’t have widgets to place these items.

    Hope this makes sense and you have a solution?

    and here is your support response – notice they clearly say “it’s not possible to edit with element or since we have our own custom layouts.” – why didn’t they offer what you offer above?

    Hi Brett,

    First of all, I am sorry for the delayed response as we were closed due to the weekend. Regardless, about your query on Docs editing in Elementor, well, you can only edit the content part with Elementor. So, in that portion, you can add any Elementor widgets you want. That’s how BetterDocs works with Elementor.

    But if you are looking to customize any other portion like social share button, breadcrumbs, category list, or anything else, it’s not possible to edit ’em with Elementor since we have our own layouts and offering own customization options for them. I hope you understand.

    If that’s not what you are looking for, we can definitely proceed the refund for you as well. Thank you!

    How would you rate my reply?
    Great Okay Not Good

    —
    Team WPDeveloper
    [email protected]
    {#HS:1155967208-13624#}

    Thread Starter masterbeat

    (@masterbeat)

    @rafinkhan Actually I have done some more testing and the confusion is on both sides and what we each call a “landing page”.

    YES – the main (first) “landing page” that BetterDocs loads on can be styled by Elementor by using the widget you indicate to place the “first” landing page on an Elementor page of your choice.

    BUT – what I’m talking about that seems it’s impossible to do is style the ARTILCE (DOCS) “landing page” – the page you land on AFTER selecting an article (doc), FAQ, etc – from the main page – as I’ve explained above in my first review, you use a “post type” for the docs and you don’t provide a way or widgets to style the results that appear on the article post type with Elementor – which completely breaks the look of our site.

    Our entire site and all pages are styled in Elementor. Let’s look at your main “landing page” which, yes, is styled by Elementor widget here:
    https://posterprintshop.com/help

    Now, click on a help article, let’s say go to this one:
    https://posterprintshop.com/help/can-i-change-or-cancel-an-order/

    and you’ll see we can’t style anything with Elementor within the Article/Docs page because you don’t provide Elementor styling or widgets for anything rendered by the article/docs “landing” page. We’ve lost our boxed layout, we can’t type the TOC, titles, etc.

    That is the complaint referenced in this review.

    If I’m missing it or your support was wrong the first time, help understand how to style final ARTICLE LANDING PAGES in Elementor. WPDeveloper seems to go out of it’s way to provide tools to style things (even other people’s plugins) with your add-ons, it’s very strange your own BetterDocs plugin isn’t able to be FULLY styled with Elementor.

    • This reply was modified 4 years, 4 months ago by masterbeat.
    Thread Starter masterbeat

    (@masterbeat)

    @rafinkhan no response?

    Plugin Author Rafin

    (@rafinkhan)

    @masterbeat,

    Hey, mate. Sorry, didn’t see your message in time hence the delayed response. Anyways, in your original Review post you have mentioned this following:

    Crazily, they have completely left out the ability to customize the overall <strong>MAIN BetterDocs page with Elementor</strong>. Yes, they have basic widgets for results pages, but you can’t place or style the <strong>main BetterDocs landing page </strong>with an Elementor widget, making it almost impossible to style the main landing page with Elementor. That makes it worthless.

    You clearly mentioned about the BetterDocs Landing page in this review at first. And in response to that, I have talked about how you can easily modify the BetterDocs Main Landing Page with Elementor and Essential Addons. I am not sure why you are diverting away from it now.

    And yes, about Single Articles, you can only edit the Content with Elementor and use their widgets to modify the content section. You are not able to change other things like breadcrumbs and others as we have mentioned before. It’s not possible to edit ’em with Elementor at the moment. That’s correct.

    Anyways, I appreciate your feedback. Sorry that it didn’t quite work out for both of us.

    Thanks for checking BetterDocs out. Have a nice day!

    Thread Starter masterbeat

    (@masterbeat)

    Hi @rafinkhan, no, I didn’t leave it out of my original review nor am I “diverting” to it now. I explained above that the confusion is in what we both call the “landing page”. You thought I meant the initial STARTING Betterdocs landing page, which, yes, is the only page that can be customized with Elementor.

    As you mention above, nothing in the actual DOCUMENT/BETTERDOCS article (which is what I mean is a landing page, as THIS is the page you LAND on when you click on an article from the main page) cannot be customized with Elementor. You can’t style anything. And there are no shortcakes available for the Betterdocs post type page.

    This is why the review clearly says “not ready for Elementor” which is true as we’ve both now clarified above – if ALL of Betterdocs isn’t customizable with Elementor, then why just have part of it? Hence, the review.

    Hopefully we’re all on the same page now.

    I do see in another review another person from BetterDocs claims all kinds of new features are coming with HOPEFULLY the ability to start styling the Betterdocs ARTICLE “landing” page in a new version.

    THEN You are ready to claim Elementor integration.

    Thank you! It is a great plugin, just impossible to style with Elementor completely, which is frustrating.

    Plugin Author Rafin

    (@rafinkhan)

    @masterbeat,

    Hey, there. How are you doing, mate? We have just released Elementor Theme Builder integration with BetterDocs. So, you now have the option to edit Single Doc template with Elementor like you have asked for. So, this is the initial release and more options will come.

    So, please check and let us know the feedback. Here’s the doc: https://betterdocs.co/docs/single-doc-in-elementor/

    And I would request to please change the rating since it would be very unfair as we have actually brought this feature you had asked for.

    Thank you!

    Plugin Author Rafin

    (@rafinkhan)

    @masterbeat,

    So, no response yet? Can you please check the new integration and give us the feedback?

    Thank you!

    Plugin Author Rafin

    (@rafinkhan)

    @masterbeat,

    Hey, there. I am still waiting here for your feedback on the Single Doc Elementor Integration which we have introduced.

    Can you please consider changing the review since we have kept our side of the bargain and brought exact feature you have wanted? Otherwise, it seems very unfair to be honest and very harsh as well.

    I would really appreciate if you respond back and change the rating.

    Thank you!

    @masterbeat

    I understood your definition of “Landingpage” as you expected. Landingpage is the actual page of the content. I’m really happy that you have been pushing things at BetterDocs.

    The intergration of BetterDocs into Elementor works just fine now! Thanks @rafinkhan!

    You should try this out @masterbeat.

    @rafinkhan this is just what I was looking for. I’m happy you guys have developed this intergration for elementor. 5 Stars from my side!

    Plugin Author Rafin

    (@rafinkhan)

    @renetheastronaut,

    Hi, there. Thank you for your amazing feedback. Really glad that you have liked our product.

    Can you please do us a favour and leave a separate review for this? It would really mean a lot to us.

    Thank you!

Viewing 12 replies - 1 through 12 (of 12 total)
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