PHP excecution timeout error

Dear @andycolver ,

Thanks for sharing with us.

Could you, please, send the backup log file so we can analyze the issue you’re facing?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Thanks beforehand.

I have the same issue. I tried following the above instructions to email the log, but did not have an email address and was not able to get a Transfer Link. I usually keep 2 backups. Although I was bale to restore the older backup with this plugin, I realized too many site updates where missing and had to restore from Cpanel which is a timely process since I have to wait for Cpanel to notify me when the download is ready.

hey,

https://we.tl/t-Cvcqi8apfh

here is the backup log file

thanks, andy

• This reply was modified 4 years, 8 months ago by andycolver.

Dear @andycolver ,

Thanks for the log.

Could you do the following please?
You can try backing up the files only and not the database. https://prnt.sc/tiy1ur

Let us know what happens then.

Dear @rpatwall1206 ,

Thanks for your message.

Could you, please, open another support thread for this?
It may seem like the problem is the same when it actually isn’t.

Will be looking forward to the thread you open.

Dear @andycolver ,

How are you today?
Have you tried backing up just the files? How did it go?

Dear @andycolver ,

We haven’t heard back from you for 3 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help.