square button showing messy,

  • Resolved Daniel

    (@davil2008)


    4 years, 8 months ago

    Hello.
    for some reason the square pinning button is showing messy, the text is on the icon, see page I provided. Can anyone help me ?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Please complete the following steps in order to detect the problem and find its solution:

    1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty Twenty) and check if the problem remains.
    2) Deactivate all of your plugins except “Image Pinning” and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    3) Provide your System status using the following instruction: https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc
    4) Contact us back with information about the results.

    Thread Starter Daniel

    (@davil2008)

    Hello. I tried activating a different theme and I deactivated all plugins and the problem still occurs.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Unfortunately, we cannot reproduce this problem on our local environment. it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

    Thread Starter Daniel

    (@davil2008)

    OK, thank you for your response, although my issue was occuring a month now, so I was forced to delete the plugin. I’ll think about reinstalling and opening a ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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