Facebook Pixel Connection issue

  • Resolved acfashion

    (@acfashion)


    4 years, 4 months ago

    Hello, we have a problem with our facebook pixel, the pixel we are connected to woocommerce is deleted in facebook buiesness acount and we are unable to change the pixel. When we try to connect the pixel (manage connection) we get a blank pop up that says “Sorry, this content isn’t available right now” How can we solve this issue

    • This topic was modified 4 years, 4 months ago by acfashion.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @acfashion –

    Thanks for getting in touch about Facebook for WooCommerce! I’m happy to help.

    To start, let’s try resetting the plugin back to a fresh installation by removing the existing settings. You can do so by installing the following small plugin we’ve created. This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”.

    Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen and go through the steps to configure the plugin again. This should allow you to reconfigure the plugin and select a new pixel.

    Would you please let me know if the “Sorry, this content isn’t available right now” error message continues after resetting the plugin?

    Thanks,
    Kristy

    Hello @skyverge I just did this – went back to Facebook for Woocommerce – click on the button and nothing happens. It doesn’t open up for me to reconfigure?

    Plugin Support Kristy

    (@kristybrg)

    Hi @stacyseen!

    I’m sorry to hear that the instructions didn’t work! That should’ve cleared the settings.

    Can you please confirm which version of Facebook for WooCommerce you have installed on your site?

    Thanks!
    Kristy

    Hey @acfashion and @stacyseen,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 4 replies - 1 through 4 (of 4 total)
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