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Resolved rathean
(@rathean)

4 years, 8 months ago

I’ve noticed some (mostly older) customers are launching PayPal Checkout from a product or basket page, confirming the order with PayPal before being sent back to my Checkout page… but they do not realise they need to click Pay for Order on the Checkout page to complete their puchase.

Websites like Etsy get round this by adding a message at the top of their checkout page for PayPal Checkout customers – is this possible to do in WooCommerce?

The “Now complete your order” message should only display for those arriving at the checkout page from PayPal express.

Many thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support

(@fevered)

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thread Starter

rathean

(@rathean)

4 years, 8 months ago

System status:


### WordPress Environment ###

WordPress address (URL): https://www.youraromatherapy.co.uk
Site address (URL): https://www.youraromatherapy.co.uk
WC Version: 4.2.2
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.4
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 756 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.18
PHP Post Max Size: 64 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.0.38-MariaDB-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
Total Database Size: 21.76MB
Database Data Size: 19.39MB
Database Index Size: 2.37MB
wp_woocommerce_sessions: Data: 4.26MB + Index: 0.22MB + Engine MyISAM
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### Post Type Counts ###

attachment: 391
custom_css: 1
jetpack_migration: 2
mc4wp-form: 1
ml-slide: 3
ml-slider: 1
nav_menu_item: 59
page: 36
post: 7
product: 82
product_variation: 225
revision: 205
shop_coupon: 2
shop_order: 23
shop_order_refund: 5
tablepress_table: 1
vc_grid_item: 1
wc_product_table: 2
woodmart_sidebar: 2
woodmart_slide: 35
wp_block: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
Flexible Shipping: by WP Desk – 3.9.21
Global Site Tag Tracking: by naa986 – 1.0.1
Jetpack by WordPress.com: by Automattic – 8.7
WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
WooCommerce Product Table Lite: by WC Product Table – 1.9.3 – Installed version not tested with active version of WooCommerce 4.2.2
Premmerce Permalink Manager for WooCommerce: by premmerce – 2.2.0 – Installed version not tested with active version of WooCommerce 4.2.2
Product Feed PRO for WooCommerce: by AdTribes.io – 8.4.1
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.6 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.6
WooCommerce PDF Invoices: by Bas Elbers – 3.1.1
WooCommerce Services: by Automattic – 1.23.2
WooCommerce: by Automattic – 4.2.2
Woodmart Core: by  – 1.0.22
Yoast SEO: by Team Yoast – 14.4.1
WP Table Builder: by WP Table Builder – 1.2.2

### Inactive Plugins (4) ###

Beeketing For WooCommerce: by Beeketing – 3.8.16 – Installed version not tested with active version of WooCommerce 4.2.2
LiteSpeed Cache: by LiteSpeed Technologies – 3.2.3.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.7.8
Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.2.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #29 - /shop/
Basket: #30 - /shopping-basket/
Checkout: #31 - /checkout/
My account: #32 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Woodmart
Version: 4.6.0
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-product_cat.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 91
Oldest: 2020-06-07 08:44:27 +0100
Newest: 2020-07-07 17:03:53 +0100

Pending: 1
Oldest: 2020-07-14 17:03:53 +0100
Newest: 2020-07-14 17:03:53 +0100

Plugin Support

fevered – a11n

(@fevered)

4 years, 8 months ago

Thanks for that!

What I’d suggest doing is on the checkout page, from the admin side, adding in a message letting the customer know they need to click Pay for Order. Adding it in this way won’t make it specific for people using PayPal Checkout – if you’d like to make it specific to PayPal checkout, that would need to be a theme customization

AJ a11n

(@amandasjackson)

4 years, 7 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘PayPal Checkout Confusing Customers’ is closed to new replies.