Hi @sam245gonsalves
I’m sorry to hear that you are experiencing this issue.
If form works before correctly, there is a high possibility of a conflict with your theme or plugin (after some update).
I recommend in this case to make a full plugin conflict and before this a full site backup.
Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to default WordPress theme like 2019 and see if it works.
If you will be able to track plugin which causes this issue, please share the name of this plugin in your next reply, so that we could replicate this on our side.
If the above steps will not give any kind of results, please check also browser errors console on the WP dashboard page when you try to copy the shortcode.
Also can you add this code to your wp-config.php file:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
also, delete (if exist)
define(‘WP_DEBUG’, false);
The line should be placed above the “/* That’s all, stop editing! Happy blogging. */”
After that refresh Forminator dashboard page.
This will generate in the /wp-content/ folder a debug.log file. Thanks to this file we will understand what is causing the error.
Include debug.log data in your next reply and cover all sensitive data (site path, IPs, etc.)
Kind Regards,
Kris
