Analytics Categories report only showing 6 categories

  • This is the Analytics that comes default with WooCommerce, not another plugin.

    For some reason, when viewing the Categories report, it shows only 6 categories. There are 9 categories in total, and:

    • Yes, those categories have products in them, and yes, there have been sales
    • The products in question are in a single category, not in multiple
    • These are not child categories

    Any ideas what’s up?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    Are there sales for all those categories within the period you selected? If you search for the missing category, does it show up with any sale?

    Thread Starter rivkadr

    (@rivkadr)

    No sales within the period selected, although if I only view that category rather than all categories, the sales do show.

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @rivkadr

    Any advice on how to replicate this? Try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce to see if this resolves the issue. Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Thread Starter rivkadr

    (@rivkadr)

    This was the first thing I tried, made no difference. Hard to imagine why the theme would affect something displaying in the admin area anyway.

    We have the same issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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