Auto Confirmation Email not sending After any error in checkout

  • Resolved 2players

    (@2players)


    4 years, 8 months ago

    Hi!

    1st, thanks for such amazing job you do every day!

    I reticently made a site with WooCommerce and we noticed that if any error occurs during checkout process — Like a typo in credit card numbers, driving to a denied payment then fixed and finally reaching the success page — the confirmation email will not send at least admin manually force it to re-send.

    Wp 5.4.2
    PHP 7.3.19-1+ubuntu16.04.1+deb.sury.org+1 (Compatible con 64bit)
    Flatsome theme

    WP Mail SMTP
    Version 2.1.1

    NOTE: Must to say that if non error occurs during checkout all emails send correctly.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • AJ a11n

    (@amandasjackson)

    Hi @2players

    WooCommerce, and most plugins sending email, send mail by using the wp_mail() function that is a core function of WordPress.

    In most cases, if email is not being sent/received, then the issue is not with WooCommerce itself, but with the email function on your web host.

    Please review our email sending FAQ for help, troubleshooting steps and solutions here:

    https://docs.woocommerce.com/document/email-faq/

    Thread Starter 2players

    (@2players)

    Hi, Sorry if I didn’t explain myself clear.

    Emails are sending OK. But if ANY error, like a unauthorized payment because a typo, occurs during checkout process the confirmation email will not send – EVEN when the checkout process was successful at the end.

    Example A:
    1. User add a product to cart.
    2. User go to check out and pay with credit card. no errors.
    3. Confirmation email is sent. OK!

    Example B:
    1. User add a product to cart.
    2. User go to check out and try to pay with credit card. Make a typo.
    4. User re-enter his credit card number and payment is acepted.
    5. Confirmation email is NOT sent. NOT OK!

    hope it helps

    • This reply was modified 4 years, 8 months ago by 2players.
Viewing 2 replies - 1 through 2 (of 2 total)
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