How to forward recurring billing manually

  • Resolved paolosn81

    (@paolosn81)


    4 years, 8 months ago

    Hello

    I have a recurring product (a monthly subscription) and I have a question.

    How could I send a charge to a customer again if for some reason their card rejects the charge due to lack of balance or another reason and the customer then tells me “send the receipt to the card again”
    that there is already balance.

    in other words, forward the collection to you (I know there are some automatic collection attempts, but we assume that the number of attempts has already passed)

    thank you

Viewing 1 replies (of 1 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    This forum is for the core WooCommerce plugin. If you are using WooCommerce Subscriptions for your recurring billing, then please log into your WooCommerce.com account that the extension was purchased under and submit a ticket here:
    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    On the other hand, if you were using a different plugin for adding your monthly subscription / recurring billing, then this would depend on the plugin you were using. I would recommend reaching out to the support team for that specific plugin, as they will know best how to work with their plugin.

    Thank you!

Viewing 1 replies (of 1 total)
  • The topic ‘How to forward recurring billing manually’ is closed to new replies.