I have 16k orders. It wont sync. Help!

Hi @the311guy, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

– What plugin version are you using?
– What version of PHP are you using?
– Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
– If you’re using the current version of the plugin, it utilizes a queue powered by Action Scheduler. It depends on WP_CRON to be activated with your hosting provider. Can you confirm it’s enabled?
– If you’re using a host that makes use of CPU throttling, can you check to see if you’ve hit your limit after initiating the sync?
– Do you have any caching plugins or services running? If you’re using Redis, Nginx, or MemCache, see if you or your hosting provider can exclude certain paths to the REST API and /wp-json/mailchimp-for-woocommerce.
– If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.

Thanks in advance for these details. I’ll keep an eye out for your reply.

@the311guy, We’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.