Error: “We’re sorry, things don’t appear to be working at the moment.”

  • Resolved hastibe

    (@hastibe)


    4 years, 5 months ago

    Though payments were processing successfully as recently as May 30th, we are now receiving the following error message (on both the 1.6.21 and 2.0.2 versions of the WooCommerce PayPal Checkout Gateway plugin) when using the PayPal payment button after attempting to place the order after completing details in PayPal’s modal window:

    “We’re sorry, things don’t appear to be working at the moment.”

    Here’s what our log says, though I don’t see any obvious error/failure being recorded in it?

    06-22-2020 @ 02:13:59 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.sandbox.paypal.com/nvp with params: Array
(
    [LOGOIMG] => 
    [HDRIMG] => 
    [PAGESTYLE] => 
    [BRANDNAME] => XXXXXXXXXXXX
    [RETURNURL] => https://dev.xxxxxxxxxxx.com/checkout/?woo-paypal-return=true
    [CANCELURL] => https://dev.xxxxxxxxxxx.com/cart/?woo-paypal-cancel=true
    [ADDROVERRIDE] => 1
    [LANDINGPAGE] => Billing
    [SOLUTIONTYPE] => Sole
    [PAYMENTREQUEST_0_PAYMENTACTION] => sale
    [PAYMENTREQUEST_0_INSURANCEAMT] => 0
    [PAYMENTREQUEST_0_HANDLINGAMT] => 0
    [PAYMENTREQUEST_0_CUSTOM] => 
    [PAYMENTREQUEST_0_INVNUM] => 
    [PAYMENTREQUEST_0_CURRENCYCODE] => USD
    [PAYMENTREQUEST_0_AMT] => 150
    [PAYMENTREQUEST_0_ITEMAMT] => 150
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 0
    [PAYMENTREQUEST_0_TAXAMT] => 0
    [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
    [NOSHIPPING] => 1
    [EMAIL] => XXXXXXXXXXXXXXXX
    [PAYMENTREQUEST_0_SHIPTONAME] => XXXXXXXXXXX
    [PAYMENTREQUEST_0_SHIPTOSTREET] => XXXXXXXXXXXX
    [PAYMENTREQUEST_0_SHIPTOSTREET2] => 
    [PAYMENTREQUEST_0_SHIPTOCITY] => XXXXXX
    [PAYMENTREQUEST_0_SHIPTOSTATE] => XX
    [PAYMENTREQUEST_0_SHIPTOZIP] => XXXXX
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => XX
    [PAYMENTREQUEST_0_SHIPTOPHONENUM] => XXXXXXXXXX
    [L_PAYMENTREQUEST_0_NAME0] => XXXXXXXXXX
    [L_PAYMENTREQUEST_0_DESC0] => 
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_AMT0] => 150
    [L_PAYMENTREQUEST_0_NUMBER0] => 
    [METHOD] => SetExpressCheckout
    [VERSION] => 120.0
    [USER] => XX-XXXXXXXXX_api1.business.example.com
    [PWD] => XXXXXXXXXXXXXX
    [SIGNATURE] => XXXXXXXXXXXXXXXXXXXXXXXXXX.XXXXXXXXXXXXXXXXX
)

06-22-2020 @ 02:14:00 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array
(
    [TOKEN] => XX-XXXXXXXXXX
    [TIMESTAMP] => 2020-06-22T07:14:00Z
    [CORRELATIONID] => xxxxxxxxxxx
    [ACK] => Success
    [VERSION] => 120.0
    [BUILD] => 54634679
)
Viewing 3 replies - 1 through 3 (of 3 total)

  • I’m having the same experience. PayPal payments were working perfectly in May. I tested my site last night and now I’m getting the “We’re sorry, things don’t appear to be working at the moment.” error from PayPal.

    Thread Starter hastibe

    (@hastibe)

    Annnnnd it’s working now (on both the 1.6.21 and 2.0.2 versions of the WooCommerce PayPal Checkout Gateway plugin) without any changes being made. Some weird passing glitch on PayPal’s side? @dmhenry13, hopefully yours is, too!

    Plugin Contributor mattdallan

    (@mattdallan)

    Hi @hastibe, I’m glad to hear this started working without needing to change anything. That also makes me very curious as to what was causing this issue.

    The error you mention is coming from PayPal’s side of things so maybe they went down temporarily and have fixed things on their end.

    I will make this as resolved but please open a new ticket if this comes up in the future.

Viewing 3 replies - 1 through 3 (of 3 total)
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