SGExceptionInternal: Archive is not valid

  • Resolved MeginMurphy

    (@meginmurphy)


    4 years, 5 months ago

    I’m trying to extract the backup I downloaded using the plugin but keep receiving the referenced error. Any suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @meginmurphy ,

    Thank you for getting in touch with us and reporting this.

    Normally, such an error can be received when the backup is failed.
    Could you, please, send the backup log so we can check and see the exact reason for the error?

    You can download the mentioned log file by this article link.

    Download backup log file

    Thread Starter MeginMurphy

    (@meginmurphy)

    Hello. Do you want me to send the backup file somewhere, if so, where? If not, do you want me to paste the results here?

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @meginmurphy ,

    Thanks for your message.

    Since you have already sent us the needed files via email, this thread will be marked as resolved.

    Please, open another thread if you have any other inquiries.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘SGExceptionInternal: Archive is not valid’ is closed to new replies.