WooCommerce Services shipping label doesn’t load when WF is active

  • Resolved kiriska

    (@kiriska)


    4 years, 8 months ago

    My issue seems similar to this other issue in that it involves WooCommerce orders, but just one specific thing seems to be blocked from loading instead of there being DB errors.

    WooCommerce Services enables a “buy shipping label” module when I view orders — but the button doesn’t load properly only when Wordfence is enabled, so the blue button on the right here never loads and remains unclickable. The JS console reports that “/wp-content/plugins/woocommerce-services/dist/woocommerce-services-1.23.2.js” is hitting a 503 error, but the file is retrievable through the browser. I can’t seem to find any setting in the Firewall or anything that seems to be causing it and am unsure how/whether I can add the file to a whitelist to prevent whatever is blocking it from blocking it.

    This started happening about 2 weeks ago, I think. Before that everything was fine. It doesn’t look like WF had an update in this time frame, so I’m not sure what happened. WooCommerce Services has been updated a few times in this timeframe, but their support team doesn’t know why this is happening either.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kiriska

    (@kiriska)

    Update: Per some other similar topics, clearing the cache for the site seemed to resolve the issue. No idea what that was about. :/

    • This reply was modified 4 years, 8 months ago by kiriska.

    Hey @kiriska,

    Thanks for the update, and happy to hear you were able to resolve the issue.

    However, if this comes back up, please let us know.

    Thanks,

    Gerroald

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘WooCommerce Services shipping label doesn’t load when WF is active’ is closed to new replies.