Mail notification don’t arrive

  • Resolved lisa1984c

    (@lisa1984c)


    4 years, 5 months ago

    Hallo,
    i use your plugin on last version and users are imported correctly, but i don’t receive any notification when i add users.
    Can you help me with this problem? All other mail from the site work … i don’t understand what is a problem

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Andrew Lima

    (@andrewza)

    Hi @lisa1984c

    Thank you for using Import Users From CSV.

    We do not send admin emails when a user is imported, but the user’s may receive an email about the import for the password reset (the same as manually creating a user).

    Would you like admins to receive an email about the user information that was imported?

    Thread Starter lisa1984c

    (@lisa1984c)

    I don’t explain correctly don’t arrive mail to user that is it add

    Plugin Contributor Andrew Lima

    (@andrewza)

    Thank you for the clarification, did you select the “Notification” option at the time of import? Updating existing user’s won’t receive an email, as I believe it’s only newly imported users that didn’t exist before.

    Thread Starter lisa1984c

    (@lisa1984c)

    yes i select all check present but user don’t receive any mail

    Thread Starter lisa1984c

    (@lisa1984c)

    please help me because i need that this work … if you need access or if you tell me any suggest reply to this ticket. thank you very much

    Plugin Contributor Andrew Lima

    (@andrewza)

    I will run some further tests on my end to replicate the issue. Do you have any SMTP/Mail plugin installed?

Viewing 6 replies - 1 through 6 (of 6 total)
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