WooCommerce Tax Issue on Checkout

Hi there,

It sounds like you have your prices entered inclusive of tax, but then getting to Checkout it is removing the tax, perhaps because the customer location/address is not matching a location with a tax rate set.

When I checked the site, I saw the price listed as $177.27 on the Product, Cart, and Checkout pages. I did not see the “split second” display with the $195.00 price that you mentioned, but it may be because it successfully geolocated my location as Japan (and I see your site is based in Australia).

Please send screenshots of your tax settings under WooCommerce > Settings > Tax, as well as the tax rates that you have entered in your Standard Rates (or other tax class being used). I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

Please also share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

Thank you!

Hi!

Thanks for the reply. Here is the Tax settings I currently have on site:

Then I have the Goods and Services Tax:

and the Standard Tax:

As for the status report, not sure which sections I need to remove. Some sections I have removed, please check below:

### WordPress Environment ###
WC Version: 4.2.0
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.3
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###
Server Info: Apache
PHP Version: 7.3.18-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 256 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.29-32-log
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Security ###
Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

BTW, I also tried changing the country code to * but the issue still persist.

Hi there,

Thank you for providing those screenshots.

I copied your tax settings, and changed my store base address to Australia, however after adding a $100 product to the Cart and entering an Australian address, I see it calculating and displaying with the tax included as expected:

Link to image: https://d.pr/i/xFxrlr

Checking your site though, even after entering an Australian address (which should match the tax rates you have entered in your screenshots), I am seeing the total with tax removed.

To confirm, in your settings for that specific “Thinking Agile” product, it is set to one of those tax classes that you sent screenshots of, correct?

If so, then it’s possible the difference in behavior we are seeing is due to code in either your theme or another active plugin on the site.

To check check this, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce, then check to see if the issue is fixed. If it is, then you can switch your theme back and reactivate plugins one-by-one until you find the one that is causing the issue.

You can read about testing for conflicts in our documentation here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please let me know how that goes, or if you have any questions!

Thanks for the reply. Will let you know once I have tried this one.

Hi!

Just wanted to inform here that it looks like the missing tax calculation in the checkout page is caused by a plugin.

Thanks!

Hi there,

Just wanted to inform here that it looks like the missing tax calculation in the checkout page is caused by a plugin.

Glad to hear you were able to narrow down what was causing the issue with the taxes! : )

Have a wonderful day!