Safari not displaying media library thumbnails

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https://d.pr/i/1NbJRs

Restart Safari browser and try again to see if it works fine

Hi Nagesh,

Thank you for your reply. After going thru the steps you have given, it’s getting better. The previous images appears. However, the pictures that were uploaded yesterday thru chrome, is not showing.

https://ibb.co/PNG6XWM – images upload thru chrome yesterday
https://ibb.co/sFpLxJv – images uploaded previously thru chrome or safari

fyi,

https://ibb.co/Xyswtgv – not working thumbnail
https://ibb.co/k9f9H32 – actual image

Does it help if you clear the browser cache using steps here
https://clear-my-cache.com ? (restart the browser once you have done that)

Does the site use any caching plugins?

Hi Nagesh,

I have just clear my safari cache. It’s still the same. I’m using cloudflare in addition to SG Optimizer’s Dynamic Caching. Actually it has been working well till a week ago when I turned on Cloudflare and start to notice that the media library thumbnails aren’t appearing. Was thinking it might take some time to propagate all the information to the other cloudflare servers. But the issue did not go away.

https://ibb.co/MRTKmpr – SG Optimizer

Thanks for sharing your knowledge.

i have found an entry that refuses to display the images on the actual site.

https://www.propertybank.sg/property/dalvey-haus/

On chrome, the images displayed. While on Safari, certain images are displayed.

On safari, I tried clearing and reinserting the photos from the media library for the entry. I could select the photos, however, it will not be displayed.

https://ibb.co/ZKNLx4B – select the image
https://ibb.co/BrnTRdW – result after inserting the image

• This reply was modified 4 years, 8 months ago by maxleongsg.

I am not sure what is happening there. Safari is known to have stricter privacy and cross-site blocking for the sake of security. However many times these rules end up blocking the right content. It is likely that Safari is blocking certain images which are relayed from your CDN (cloudflare) or cache.

I am using the latest version of Safari, and I am able to see all images correctly on this page
https://www.propertybank.sg/property/dalvey-haus/

Can you please browse to https://whatismybrowser.com , click the Copy to clipboard button, and paste the link here in your reply? (review the contents of the report to see if you are okay to share it as well)

Do you use any ad blockers? If yes, you may want to try disabling that and see if that works for you.

Hi Nagesh,

When you see the website earlier, I might have just updated the images like 3-4 hours ago. I have recreated the issue. Now you will see the image not displaying on the last image @ https://www.propertybank.sg/property/dalvey-haus/

Earlier, I have renamed and upload the images that were affected to the media library using Safari. Attached to the post, the images displayed on Safari and Chrome.

Now I have recreated the issue by using Chrome to select the original image for the post. Take a look @ https://www.propertybank.sg/property/dalvey-haus/

https://ibb.co/GTNBt87 – chrome
https://ibb.co/FJ4K2m4 – safari

https://ibb.co/1ZWvPd2 – Chrome – Last image
https://ibb.co/342ck2j – Safari – Last image is missing.

I have just inserted a new project. https://www.propertybank.sg/property/jadescape/

You will see that on chrome, the images are displayed while on safari, the images are not displayed.

These images and information are upload using chrome.

I have another example where the featured picture is not appearing on safari while chrome displays it.

https://www.propertybank.sg/page/2/

https://ibb.co/Z876S52 – chrome
https://ibb.co/XLf8yWh – safari

on safari > inspect element, i found this error

https://ibb.co/qC5RBMf

fyi my browser is updated on 1 Jun 2020

https://ibb.co/488d1ZR

Hi Nagesh,

fyi, the issue has been resolved with advice from my hosting company. After analysis, they concluded that webp has issues on safari while caching plus cdn usage could have also contributed in part to the reliability of the site. All these have been disabled and things went back to normal for the time being. Once again, thank you for taking the time to help, my friend.

My bad! I completely missed the WebP extension of the images! Certainly something I will be more watchful in the future. I am glad you were able to resolve the issue. Thanks for your patience as well ??