YOP Poll does not show up on front end

  • I’m adding shortcode [yop_poll id=”1″] to the sidebar, but it doesn’t show anything. Going to source code I can see that it results into <div class=’bootstrap-yop yop-poll-mc’></div>, but when I go to yop css file I cannot find reference of you-poll-mc. Version 6.1.6. All updated. Theme DW Focus. Any clues what could be wrong?

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author YOP

    (@yourownprogrammer)

    Hello

    We’ve noticed you are using a cache plugin so we recommend 2 things after adding the shortcode to the page(s)

    – edit your poll and set “Load using ajax” to Yes.
    – clear cache of your website from admin dashboard

    Hope this helps.

    Thread Starter kosowar

    (@kosowar)

    I put loading using ajax, and clear cache. It now shows more code, but still now poll visible…

    Plugin Author YOP

    (@yourownprogrammer)

    It doesn’t look like the update is showing on the front end.

    Have you followed the steps listed here to clear cache?

    https://docs.wp-rocket.me/article/53-clear-wp-rocket-cache

    Thread Starter kosowar

    (@kosowar)

    No, I did and it shows different code now. May be you have browser cache.

    Plugin Author YOP

    (@yourownprogrammer)

    Hello

    We have tested in different browsers and the result is the same.

    it does not look like the poll is loading with ajax.

    Can you take another look to the poll settings and also to your website cache?

    Thread Starter kosowar

    (@kosowar)

    I have disabled the WPRocket, cache plugin, and made sure Ajax option is Yes. Still this is the code it gives:

    <aside id="custom_html-8" class="widget_text widget widget_custom_html">
  <div class="textwidget custom-html-widget">
    <div class='bootstrap-yop yop-poll-mc'>
      <div class="basic-yop-poll-container" data-id="1" data-ajax="1" data-tid="" data-show-results-only="false"></div>
    </div>
  </div>
</aside>
    • This reply was modified 4 years, 9 months ago by kosowar.
    Plugin Author YOP

    (@yourownprogrammer)

    Hello

    Please contact us on our website as we will need more info to troubleshoot this.

    Thank you.

    I have the same problem. Any solution? No cache plugin enable.

    Thread Starter kosowar

    (@kosowar)

    Still not resolved. I’m thinking may be something to do with new release. They asked to contact through their website, which I did with no further reply.

    Plugin Author YOP

    (@yourownprogrammer)

    @bloggingandwb can you let us know what template you are using for your poll?

    Plugin Author YOP

    (@yourownprogrammer)

    @kosowar unfortunately we haven’t received your support request through the website.

    Can you edit your poll and let us know what template you are using for your poll?

    Thread Starter kosowar

    (@kosowar)

    Can you provide the proper url where to submit the ticket?

    I’m using DW Focus template.

    Plugin Author YOP

    (@yourownprogrammer)

    @kosowar

    I was referring to the poll template you are using.

    You can contact us on https://yop-poll.com/contact

Viewing 13 replies - 1 through 13 (of 13 total)
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