• Resolved dracon1s

    (@dracon1s)


    Good day
    I added your plugin on my website but instagram images are not fully diplayed (only half of the picture is visible).

    Can you plese help me?

    Thank you
    Michael

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Same for me…

    Thread Starter dracon1s

    (@dracon1s)

    Hi, today the images are displayed correctly.

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @dracon1s and @nusquama,

    Can you guys add the following to our plugins Custom JavaScript section by going to WordPress Dashboard > Instagram Feed > Customize > Misc > paste the code into?Custom JavaScript?> click?Save Changes.

    setTimeout(function() {
      var resizeEvent = window.document.createEvent('UIEvents'); 
      resizeEvent .initUIEvent('resize', true, false, window, 0); 
      window.dispatchEvent(resizeEvent);
    },500);

    Many thanks, hope you are having a great day!

    nfalk

    (@nfalk)

    I got the same problem. I tryed to paste that code, but nothing changed. You can see how it looks here https://www.crent.se The thin is, when I hit the “load more” button, then it all display as it should…but that should not be needed…

    I would be happy for a solution ??

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @nfalk,

    Thank you for reaching out to us. Can you try adding the following to our plugins Custom CSS section by going to WordPress Dashboard > Instagram Feed > Customize > Misc > paste the code into?Custom CSS?> click?Save Changes.

    #sb_instagram .sbi_photo img {
        display: none;
    }

    Many thanks,

    nfalk

    (@nfalk)

    I tryed that and it does not sees to work ?? It still disaplays weird. I guess I just remove it. to bad.

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @nfalk,

    When we view the feed this is what we see on our end (screenshot). Can you try clearing your browser cache and also clear any caching and optimization plugins on your site?

    Many thanks,

    Selah

    (@tubescreamer)

    Thanks, the Javascript code worked for me after I cleared my cache.

    Selah

    (@tubescreamer)

    @smashballoonmike

    The code works, however, it affects other elements on my page in a negative way when the page is resized. How can it be modified so it only affects the Instagram Feed?

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @tubescreamer,

    To better assist you with this can you provide us with a link to the page where you are seeing issues with this code?

    Many thanks,

    Hi,

    I’m having this same issue and I have tried pasting all the codes mentioned in this thread. Here is where I am seeing the cut off images: https://lauren.lushdesignshop.com/

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @lushtoblush,

    Thank you for reaching out to us for assistance. This can be due to many reasons and currently your plugin is disabled. As this thread is closed, please send us a support request via our website here including the System Info from the plugin’s Support tab.

    Many thanks,

    Dear god. I’ve been waiting for a reply for days and disabled it for literally 5 minutes to troubleshoot and that’s when you reply. This life is not meant for me.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @lushtoblush

    I do thank you for your patience in the wait here as it depends on the current support load. I have received your support request and we will get back to you as soon as possible here.

    Best regards.

Viewing 14 replies - 1 through 14 (of 14 total)
  • The topic ‘Instagram images are not fully displayed’ is closed to new replies.