I can’t remove the plugin

Same here.

Same here…

OK guys, I’ve found a way to hide the pop up. It doesn’t remove the plugin, but it’s something.

All you have to do is use this CSS code. You can go to Appearance > Customize > Additional CSS and paste it:

div#fb-root {
display: none;
}

It solved my problem but I still don’t like that we can’t remove it.

thanks @franespinosa . Its really too annoying. I have deleted the plugin from the filemanager and its still getting displayed.

@franespinosa thank you mate! At least its not showing any more.

Hi,

Thanks for the question. As uninstall steps are generic on WordPress platform, you can follow the steps from the link below to uninstall the plugin

https://www.wpbeginner.com/beginners-guide/how-to-properly-uninstall-a-wordpress-plugin/

If there’s any specific error that you are seeing when trying to uninstall, let us know by providing your website URL and we can help look into it.

Regards
Facebook Team

Hi guys

I have the exact same issue. Your additional CSS seems to have at least hidden it but I’m not happy that it’s still leaving the code after the plugin has been fully removed.

@facebook I suspect we all know how to remove a plugin. The problem is, even when we have removed the plugin the code remains and remains active. Please can you provide guidance on how to remove the code that the plugin has injected?

I want to remove it from my page. Why is this so difficult? Why can’t it be a toggle on/off on the plugin page? It seems very poor behaviour to make it permanent once installed

I found out what the problem was, at least for me. The plugin added a widget on my main page, which is built with Elementor.

It added this code to my page: (In the Elementor editor appears as a grey bar with the characters </>, if you click it, you can see the code)

<!– Load Facebook SDK for JavaScript –>
<div id=”fb-root”></div>
<script>
window.fbAsyncInit = function() {
FB.init({
xfbml : true,
version : ‘v6.0’
});
};

(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = ‘https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js&#8217;;
fjs.parentNode.insertBefore(js, fjs);
}(document, ‘script’, ‘facebook-jssdk’));</script>

<!– Your customer chat code –>
<div class=”fb-customerchat”
attribution=setup_tool
page_id=”109733547295517″
theme_color=”#3E78B2″>
</div>

If you are using Elementor, all you have to do is edit your page with Elementor, look for this widget and delete it. I don’t know if this happens with other builders too.

Anyone have solutions? I’m not using Elementor

I believe the plugin added the code somewhere on my website, but I can’t find where is the code located. Where are you Facebook code?

• This reply was modified 3 years, 11 months ago by kieuminhnhat.