Webp images aren’t loading

  • Resolved Zak

    (@muhammadzak)


    4 years, 6 months ago

    Hello,

    I have a website hosted on the Growbig plan of SiteGround.

    I installed SG Optimizer, and i have activated and generated the WEBP images.

    But when i’m loading my page, i check the images loaded, and i can always see the old images being loaded in jpg and png instead of webp.

    Here is my current setting:

    View post on imgur.com

    What i’m i doing wrong?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Please, disable CloudFlare and they will work just fine. Or follow these instructions: https://medium.com/@SchneiderDaniel/alert-cloudflare-may-break-your-siteground-website-without-you-noticing-44d089ab579d

    Thread Starter Zak

    (@muhammadzak)

    I followed the instructions and I disabled cloudflare too, and it is still loading old images with jpg and png no webp

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Please, clear your browser cache and CloudFlare cache. Everything loads fine on my end.

    Thread Starter Zak

    (@muhammadzak)

    Because you left me for twodays without an answer I deleted all the webp images so that you found everything is working Fine!

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    If you require fast assistance, please open a ticket in the SitGround Help Desk center. Usually, you will get a reply in few minutes. Here we answer as fast as we can. You had a well known issue that was mentioned a numbef of times in the forum. There is no problem with the WebP integration if CloudFlare is disabled. You should, however, delete all your caches.

    Opening a ticket in the SitGround Help Desk get a reply in few minute, However those replies are usually NOT helpful. They just recommend professional helps and send a link for promoting their service. Most of technicians are not helpful.

Viewing 6 replies - 1 through 6 (of 6 total)
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