CSV Product Import Freezes

Hi Juan,

By default, we don’t have such a feature from the vendor_dashboard. Could you provide me further details if you are using an extension in order to do such from the vendor’s dashboard? If so, I believe you would have to contact the third-party plugin developer for further assistance regarding this.

When I log in using a Vendor profile I get to this page.
https://paste.pics/5782c95dc1e6d4c87f7a85aeeb58f4ec

There is a PRODUCTS link on the left . Once there , I can see the IMPORT option I am talking about.
https://paste.pics/4b5fd857b51998501b5fb18f28c59cfb

And when processing it freezes here
https://paste.pics/a50c279e02ce4b685a291a2c88065388

The CSV file I used is the same one generated with the export option, just changing product names, description, and deleted IDs

Hope this helps

Hello @juanpordonez ,

I would recommend checking how you can import products to our plugin from this article – https://docs.wcvendors.com/knowledge-base/import-export-vendor-products/

The CSV file I used is the same one generated with the export option, just changing product names, description, and deleted IDs
May I ask if you could provide us the CSV file (via Google Drive or any sharing file service) that you have so that we can try importing it on our end and see if it would also freeze?

Hi Mark, please make you are logged in as a vendor. If you use an Admin user it works just fine.

Here is a copy of the file: https://docs.google.com/spreadsheets/d/1h2BOD1f-Nwwb9z7swMEE9EkebIeHEPKq9q53AWp8bGM/edit?usp=sharing

Thanks !

Hi Juan,

I went ahead nad downloadded your provided CsSV file but it seems that I was not able to replicate the issue, please refer to this screenshot – https://share.getcloudapp.com/2Nu5k6BB
The File was successfully uploaded with the final message being shown.

Please proceed to our debugging guide and double-check if there could be a conflict with other plugins or the theme – https://docs.wcvendors.com/knowledge-base/the-debugging-guide/

Where you logged with a Vendor approved user ?

Hi Juan,

Yes, I was logged in as a vendor when I tested it from my website ??

Hello @juanpordonez

I would like to ask if you have managed to sort out these freeze import issue on your end?
If you are still having problems, please do follow the debugging guide like what my colleague Mark had suggested and following the steps should resolve the issue.

Hello @junenacpil29

Still the same, which is a small pain, given that products are uploaded anyway in the background. So we just wait a few seconds and click the products tab to check. So no big deal but still something that should be fixed.