stripe payment gateway does not appear

  • Resolved tradigitalartech

    (@tradigitalartech)


    4 years, 9 months ago

    Stripe payment gateway is disappeared from the checkout page. The plugin is up-to-date and in the stripe account all seems working correctly. All the settings seem correct.The page was working correctly up to now.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    If Stripe has simply disappeared, there’s a good chance that something is conflicting with it. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe, and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Thread Starter tradigitalartech

    (@tradigitalartech)

    Thank you Ross!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Did this solve it for you?

    Thread Starter tradigitalartech

    (@tradigitalartech)

    Hi, I am trying to solve it. I deactivate the last plugins installed, but it didn’t work. Now I am considering using the Storefront theme, but during a first test in “customize” before installing it seems not working. I made a staging site but I am not able to access as when I log-in the access is denied as my login is considered spam.
    I’ll let you know when I have done all.
    Thank you

    Thank you for letting us know, @tradigitalartech!
    We’ll leave this open for a bit until you can finish your final tests.

    – Joey

    Thread Starter tradigitalartech

    (@tradigitalartech)

    I made all the tests: I deactivate also all the plugins but Stripe is still not working and does not appear in the payments list on the checkout page.
    Thank you for your help.
    Bruno

    @tradigitalartech – I’ve just taken another look at your checkout page and it seems like you may have already resolved this issue.

    If not, please let us know!

    – Joey

Viewing 7 replies - 1 through 7 (of 7 total)
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