SMTP error on cPanel hosting

  • Resolved alexene22

    (@alexene22)


    4 years, 6 months ago

    Hello,

    I have the same issue as the p3k074 (@p3k074) user before. I receive this error “SMTP Error: Could not connect to SMTP host.” every time I try to send an email.

    I tried the plugin on 2 different cPanel, with 2 different configurations. Never worked. It works only on the port 25 with no encryption.

    There is clearly a plugin error, because I can use this SMTP configuration (TLS-port 465) with other email sending plugin (Post SMTP). The settings also work on desktop email client application, or phone email client application.

    I would really love to use this plugin. Can you please take a look what I am doing wrong?

    Thanks!

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  • Plugin Author Milan Petrovic

    (@gdragon)

    My plugin sets these email connection parameters into PHPMailer class, it has no control over what happens, and this class is responsible for connecting to SMTP. In my experience, sometime you need to try different combinations, including replacing TLS with SSL, and check out the same port.

    Thread Starter alexene22

    (@alexene22)

    Thank you! Your comment helped me. I tested with other servers (zoho, gmail) just to see if it’s a plugin problem or my SMTP problem. It worked with others very well. So I changed my address and the password and then pufff… it worked with TLS on 587.

    Thank you for your time, really appreciate the plugin!

Viewing 2 replies - 1 through 2 (of 2 total)
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