Customer gets message “State/country required field”

  • Resolved ehmarketing

    (@ehmarketing)


    4 years, 9 months ago

    Hi there, just had an email from a customer in Czech Republic who has selected their country correctly but when they try to proceed it tells them ‘State/Country is required’.

    Just spoke to Woocommerce before isolating the issue to this plugin when I deactivated it. What is causing this issue?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    Could you please share us with your website URL so that we can try to recreate the issue on the checkout page?

    Thank you!

    Hi @themehigh

    I posted the above (working from home today). I managed to solve the issue by removing the State/Country field from being Required. Not sure why having it required caused the above issue, but hopefully having it as optional wont cause different issues!

    Our website is https://www.essentiallyhops.co.uk/

    Plugin Author ThemeHigh

    (@themehigh)

    Inorder to check the issue the country field must be a required field. Since you have changed those fields to optional, we are not able to recreate it.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    As we haven’t heard back from you, we hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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