Visibility rules not working

Hello @deproducersc01 ,

Can you give me more information about the membership level? Which Membership plugin are you using?
Can you also share a screenshot of the visibility rules for that popup?

kind regards,
Kasia

Hellp @wpmudev-support2
I’m using the Buddyboss Theme in which you can create profile types.
I created a couple of profile types in which the free version is called “Abonnee”.

Buddyboss profile types settings: https://imgshare.io/image/NNPh5K

In Hustle I created a popup which should only appear when a free user is logged-in (its an Ad to upgrade their account).

Hustle settings: https://imgshare.io/image/NNPUQS

Hello @deproducersc01

I trust you’re doing well!

I apologize for the late reply. I’m afraid the Buddyboss Theme is a premium 3rd party theme and we do not have access to it to test it.

I assume these profiles are custom post types, is this right? In this case, can you please view the page of teh profile that you have assigned and see if an opt-in showing up in there?

Hustle plugin is not integrated with a membership plugin and can see the Membership profile as an actual page.

If an opt-on will be set for everybody on your site, are there any options in the Buddyboss Theme that can hide an opt-in based on membership level? Usually, membership plugins come with a feature like this.

Please advise,

Kind regards,
Nastia

Hello there @deproducersc01

I hope you are doing well!

We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

Kind regards,
Nastia