PRoducts won’t upload

  • Resolved bennytrovato

    (@bennytrovato)


    4 years, 6 months ago

    This is time-sensitive. I have a virtual event I downpaid 2k for and will lose the money without this being set up properly.

    When I upload new products to my website, they are not uploading with pictures. Siteground has said it is not a problem on their end, and Printful said I needed to check other things and that they cannot help either. It needs to be with the plugins (I have also contacted Printful directly and am waited for an answer).

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey Benny,

    Thank you for reaching out!
    Have you tried disabling other plugins during product push, as well as pushing the products to your store anew?
    Are you receiving any errors during this process?

    Our customer support team has also forwarded your case to our developer team, to see if there is any way we could assist. Is it possible for you to send us your error logs in a reply to the chat transcript you received via email?

    We look forward to hearing from you! ??

    Thread Starter bennytrovato

    (@bennytrovato)

    I just replied to the chat transcript email with the logs included.

    We have tried disabling plug ins. Is there a way I can get you a list of the plug ins, or for you to check yourself which are possibly causing the issue? I need full confirmation that this will work properly, but also how it can be fully prevented in the future. A full understanding of what is causing this is needed.

    On the Printful side, there are errors I see when I attempt to load a new product. I do not have those saved, I hope you can find them on your end. If not, I will have to recreate the conditions.

    Plugin Support zana.printful

    (@zanaprintful)

    Hi @bennytrovato!

    Thanks for sending over some logs! We’ll pass them along to our team.

    If possible, please send us the system report of your WooCommerce store as well. This can be found in WooCommerce -> System Status -> Get system report -> copy and paste the information in your reply to our e-mail follow-up.

    Looking forward to your response!

    Thread Starter bennytrovato

    (@bennytrovato)

    Just sent in a reply through our email.

    Plugin Support zana.printful

    (@zanaprintful)

    Thank you for your message! We forwarded the information to our team and we’ll follow up once we have more details available from our side about this issue!

Viewing 5 replies - 1 through 5 (of 5 total)
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