Unable to Update, Error Message

  • Resolved thomasvaterlaus

    (@thomasvaterlaus)


    4 years, 10 months ago

    Good evening

    After running a suggested update the Plug-in does not appear.
    To reinstall fails with an error message like “Directory already exist”
    I’m unable to run a restore of my older version because of this issue.

    Many thanks for support
    Thomas Vaterlaus

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Yani

    (@yaniiliev)

    Login to your server via FTP.
    Delete the plugin folder from wp-content/plugins
    You can install the plugin again.

    Thread Starter thomasvaterlaus

    (@thomasvaterlaus)

    Hello

    Thank you for your suggestion, which works.
    But two thins are worrying me:
    – How can this happen, that the plugin in no longer available?
    – In case of any crash or data damage, how should I restore my data?

    Plugin Author Yani

    (@yaniiliev)

    You can always install a fresh WordPress and import the backup.
    I think the issue is caused by file permissions. Maybe you or your hosting has applied permissions that do not allow PHP to replace the plugin files.

    Thread Starter thomasvaterlaus

    (@thomasvaterlaus)

    Thank you for your help
    It is back and running now.

Viewing 4 replies - 1 through 4 (of 4 total)
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