Broken backend

Hi @majaxlt;

Thanks for your feedback, can you tell which browser are you using and eventually your Operating system ?

Cheers,
Charles

Hi, sorry for late response.

I am using Windows 10 + Chrome browser.

Hi @majaxlt,

Can you open your Chrome Developer Console (F12), and report if there’s any error (a screenshot would be great!)

Cheers,
Charles

Hi,

I have same problem on a multisite setup. All multisite backends broke but not the main one. Using Windows 10 and Chrome.

Here’s the screenshots:
https://visualdzign.com/wp-content/uploads/SharedScreenshot-1.jpg
https://visualdzign.com/wp-content/uploads/SharedScreenshot-2.jpg

Thanks

Hi @siman;

Thanks for your feedback
So you installed our plugin, and directly, your admin panel broke ?
If you disable the resmush.it plugin (if you cannot, just remove the plugin folder), everything become ok ?

Cheers;
Charles

Yes directly after installing the plugin. I disabled, uninstalled and made sure the plugin folder is not on server but problem not resolved.

Thanks

Hi @siman,

Not really sure it’s link to the plugin, but anyway, everything is broken because you fail to load CSS/JS and there’s a 500 error
– on your browser console (1st screenshot), can you provide the full URL of the file load-styles.php which it tries to load
– still on the browser console, Network Tab, have a look at a request which have a 500 error, and try to copy/paste the error in this thread. If it doesn’t show anything interesting, have a look at your php error log (provided by your hosting partner), and we’ll try to help

Cheers,
Charles

Hi Charles,
Thanks for your feedback and support. The 500 error is probably coming from that subsite’s theme and it doesn’t show on other subsites.
I think at this point it would be easier for me to just reinstall the whole site from an old backup.
Thank you!

Hi @siman,

We would be very interested to know if there’s a side effect on particular installations of WP, if you have more informations, let me know !

Cheers,
Charles

Thanks Charles.. I will let you know if it happens again.